Dunkin' - Scranton

Clean establishment, friendly staff. No wait time excellent location read more Clean establishment, friendly staff. No wait time excellent location

Dunkins staff is always good everywhere and friendly great prices as well read more Dunkins staff is always good everywhere and friendly great prices as well

1 drink came and the 2 got pushed way back, only got made after I sitting that one was still missing. read more 1 drink came and the 2 got pushed way back, only got made after I sitting that one was still missing.

Stopped by as i needed a pick me up while driving though the area. Ordered through the app. Drinks were made real fast and the order was correct. The staff was... read more Stopped by as i needed a pick me up while driving though the area. Ordered through the app. Drinks were made real fast and the order was correct. The staff was very polite and friendly. The place was clean and well maintained. I will say the drive thru setup is weird. The line that forms blocks the entrance. Need to redesign that.

I ordered a coffee and a pumpkin muffin through the app on 9/5/22. When I arrived 15 minutes later, I found the coffee on the counter but no sign of the muffin.... read more I ordered a coffee and a pumpkin muffin through the app on 9/5/22. When I arrived 15 minutes later, I found the coffee on the counter but no sign of the muffin. I politely informed the staff that my order was missing the muffin, but no one seemed to acknowledge me, not even the manager. After a few minutes, a staff member walked past me without saying a word and went into the back room. When she returned to the drive-thru, she still did not address the issue, while the manager stood nearby in silence. Feeling ignored, I finally expressed my frustration, asking for assistance. The manager then responded with a rude attitude, saying that the muffin needed icing. I pointed out that better customer service would have been to communicate this earlier instead of ignoring my initial inquiry. I reached out to customer service via email on the same day, but did not receive the promised call from the franchisee. After following up by phone earlier this week, I was assured that my complaint would be escalated and treated as a priority. However, I have yet to receive any further communication despite the elevated status of my complaint.