Dunkin' - Scranton

#16 - Fast Food - Scranton, Donuts, Coffee & Tea

Dunkin'

★ 3.5 / 5 (1990 reviews)

Dunkin’ Donuts has garnered a spectrum of reviews, highlighting both exceptional service and frustrating inconsistencies. Patrons appreciate the friendly staff and delicious food at some locations, often praising the coffee for its accuracy and flavor. However, others express disappointment over incorrect orders and poor food quality, particularly burnt items and improperly made drinks. While long waits and drive-thru challenges deter some customers, those who have positive experiences suggest these Dunkin’ locations prioritize customer satisfaction. Ultimately, dedicated staff members seem to make a significant difference, creating a welcoming atmosphere that keeps loyal customers returning.

Last update: 11.12.2025 from: Kari

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★ 3.5 / 5 from 1990 reviews

Was Audra Johns at Dunkin' a mag?
Travis and Chantel are amazing! Their caramel coconut iced coffee is truly the best. They got me hooked on it, and they created it themselves. If you're looking to try a new coffee, this is the one to try! It tastes just like an almond joy. View all feedback.

What Audra Johns dislikes about Dunkin':
I went there at around 5:20pm on 11/28/21 . I ordered a large hot coffee a small white chocolate hot chocolate they said they no longer do them plus I order a maple bacon croissant and they told me they weren't doing any food items. View all feedback.

Nova 24.05.2022 - 06:11

★ ★ ★ ★ ★

Frustrated. Three workers in the middle of the afternoon, not busy at all. Order a decaf latte and received a decaf coffee. My ticket on the mug is correct, the stuff in the mug is not. ? won't come back.

Aliya 24.05.2022 - 06:11

★ ★ ★ ★ ★

1 star because your staff reflects your business. Blonde girl ahead needs to reevaluate her career. Very busy day the rest of the staff was great with customers but don't ask her a question because she doesn't know the answer but will rip your face off in the process.

Kendrick 24.05.2022 - 06:11

★ ★ ★ ★ ★

Of all the Dunkin stores I've been up and down the east coast. the dunmore store is the best. I can always go back for a great coffee, no matter the style.

Kari 07.09.2023 - 12:08

★ ★ ★ ★ ★

Please continue to work hard and keep your restaurant thriving. I also hope you can support my upcoming business, Dad 2020 coin shop. With any luck, we can all succeed and become part of a close-knit community.

Delores 07.09.2023 - 12:08

★ ★ ★ ★ ★

To be honest, I believe this is the top Dunkin Donuts in the Scranton area. The employees consistently greet me warmly and the food is delicious and served hot. My coffee is always made correctly. The staff is friendly and efficient. If I could, I would give more than 5 stars without hesitation. I have been coming to this location for nearly 2 years and have never been disappointed.

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