Swb A Southwest Bistro - Scottsdale

We stayed two nights and found Hyatt Regency still retained its elegance despite missing pool and works . It was very quite , eerily in fact but they still kept the grounds impeccable. We had breakfast and it was excellent, I questioned server if fresh orange juice was ‘fresh orange juice’ he replied for the most part they grow their own ingredients at their own farm and orange juice was squeezed at their farm. Even with the work’s continuing I would recommend this elegant hotel if swimming pool is not critical to your stay. They have lowered their rates too to reflect missing service , Resort fee can be questioned.

The hotel was dilapidated and poorly staffed, offering subpar food and very unsatisfactory service. There was no manager available to take responsibility for the issues we encountered. The swimming pool was not available, and the reception staff were unhelpful. While the room itself was clean, the air conditioning was quite noisy. Considering it is part of the Hyatt chain, this was by far the worst hotel we stayed at during our four-week trip in the western USA.

The resort is currently undergoing renovations that will last until late 2024. During our stay, only one restaurant was open, the coffee shop was closed, and the pool area was unavailable, which detracted from the overall resort atmosphere, yet we were still charged a resort fee. I would suggest considering alternative accommodations until the renovations are complete, unless you’re simply looking for a room. On the positive side, the rooms were clean and comfortable, and the staff was friendly.

We had a lovely staycation to celebrate our anniversary. The accommodations were beautiful, and we enjoyed the live music at night. We spent the entire weekend by the stunning pools. I highly recommend this place, but please note that the pools are currently under renovation and are closed, so be sure to check on their completion before booking if that matters to you.

Anniversary vacation cut short, because no one from the hotel or booking company told us about the reservations (pool, restaurant, etc) all closed. We ended up going to another resort with the Hilton, to finish up our anniversary.