Arby's - Menu

Terrible service. They took our order but messed up the fries—we asked for crinkle but got curly instead. Then they told us to pull forward and that they would... read more Terrible service. They took our order but messed up the fries—we asked for crinkle but got curly instead. Then they told us to pull forward and that they would bring our food and drinks out, even though we were the only ones in the drive-thru. After waiting for 10 minutes with no one coming, we pulled back up to the window, and the employee said their headsets weren't working, even though we had already ordered and paid. The half-pound roast beef was the same size as the regular, the chicken sandwich was sloppy, and there were no napkins in our bag.

This was my third visit to this location, and unfortunately, the experience hasn’t improved. It’s disappointing. Always double-check your order before leaving—h... read more This was my third visit to this location, and unfortunately, the experience hasn’t improved. It’s disappointing. Always double-check your order before leaving—how do you mess up a Beef 'n Cheddar? The fries are usually overcooked and tough. On top of that, the customer service is lacking. I understand working isn’t easy these days, but basic courtesy should be standard. The staff seemed more interested in their phones than helping customers. When I asked to speak to a manager, the supervisors appeared even less concerned than the employees.