Panera Bread - Saugus
Panera Bread
Description
**Panera Cafe: A Mixed Bag of Experiences**
Panera Cafe in Saugus, MA, has garnered mixed reviews from patrons. While many appreciate the fresh and delicious food, the overall customer service leaves much to be desired. Issues include unsatisfactory handling of delivery complaints and inconsistent customization of orders. Additionally, the lack of adequate electrical outlets has disappointed remote workers and students. Nevertheless, some commend the restaurant’s ambiance and quick service, enjoying it as a family-friendly spot. Notably, staff members like Dean and McCoy have received praise for their personable interactions, highlighting that positive experiences can still shine amidst the challenges faced at this location.
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Feedback
They have great food.Parking: 300
Panera is famous for its bread, but unfortunately, the bread I received was definitely old rather than fresh. Calling it dry and hard would be an understatement, and it seems to be a problem across different locations. I experienced the same issues at the Waltham branch last Friday. This will be my last visit to any Panera.
I always got the mixed berries with Greek yogurt, I got it a few days ago but now its more money and more than a half smaller way less yogurt!!! Such a disappointment
Wow what a great new staff they have. I was there yesterday and everyone working was so helpful.
McCoy, the stores team leader, greeted me from the moment I walked in the door, super polite personable. Her entire team also seemed like they really enjoy doing what they do. Great atmosphere!
Menu
Bakery
Sandwiches
Napa Almond Chicken Sandwich Chicken Wild Rice Soup$10.3 The Chef's Chicken Sandwiches Family Feast$58.2Family Feast Value Meals
Chef's Picks
Menu PDF
FAQ
More information
QR-Code for the menu
