Dumpling Garden - Saugus
Dumpling Garden
Description
Nestled in Saugus, this restaurant offers a mixed dining experience that has left patrons divided. While many rave about the exceptional sushi, flavorful dumplings, and friendly staff, a troubling pattern of delivery issues and unsatisfactory customer service has raised eyebrows. Some patrons experienced missing items and received dismissive responses when reporting problems, while others enjoyed a lively atmosphere and a diverse menu suitable for various tastes, including vegetarian options. With the advantage of late-night hours, this spot stands out for its fresh ingredients, but caution may be warranted when ordering for delivery. Dining in seems to promise a more reliable experience.
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Feedback
The food is incredibly fresh and delicious. I'm very thankful that they stay open late! Rating: 5/5.
We discovered another fantastic spot while visiting family in Boston. The service was outstanding, and the staff were incredibly friendly. They offered helpful suggestions, and the extensive menu made it a bit challenging to decide what to order, but there are plenty of options for everyone. You can choose to dine individually or share dishes family-style. The sushi was excellent and expertly prepared, the dumplings were cooked to perfection, and the buns were absolutely delightful!
I just had a terrible experience with delivery from this restaurant. Three out of the five items I ordered never showed up, and when I called to inquire, the staff first blamed the driver (which isn’t my concern), and then told me that if I wanted my order, I would have to drive to the restaurant myself and pay again. What a joke! The food is decent, and I had ordered from them a few times before because they deliver late, but I won’t be ordering again. The two employees I spoke with were extremely rude. There are definitely better places for dumplings.
My husband and I ordered from this restaurant for our wedding anniversary dinner. We were excited to try as we’re new to Saugus. We will NEVER order from here again!!!! There was a ROACH in my general gaus chicken. When we called the restaurant the woman who answered asked me to text her a photo of the bug, when I didn’t and she opened the text she said “oh yes I see that. Would you like us to send new food?” Her response was so nonchalant that it made me believe they’ve had this call before and we’re unfazed by it. They gave us a refund for the food but asked we cover “delivery fee and drivers tip”. We ordered through Grubhub and got our entire payment back. CHECK YOUR FOOD IF YOU DARE EAT HERE!!!! Photos below!
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QR-Code for the menu
