Dumpling Garden - Saugus
Dumpling Garden
Description
Nestled in Saugus, this restaurant offers a mixed dining experience that has left patrons divided. While many rave about the exceptional sushi, flavorful dumplings, and friendly staff, a troubling pattern of delivery issues and unsatisfactory customer service has raised eyebrows. Some patrons experienced missing items and received dismissive responses when reporting problems, while others enjoyed a lively atmosphere and a diverse menu suitable for various tastes, including vegetarian options. With the advantage of late-night hours, this spot stands out for its fresh ingredients, but caution may be warranted when ordering for delivery. Dining in seems to promise a more reliable experience.
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I just had a terrible experience with delivery from this restaurant. Three out of the five items I ordered never showed up, and when I called to inquire, the staff first blamed the driver (which isn’t my concern), and then told me that if I wanted my order, I would have to drive to the restaurant myself and pay again. What a joke! The food is decent, and I had ordered from them a few times before because they deliver late, but I won’t be ordering again. The two employees I spoke with were extremely rude. There are definitely better places for dumplings.
My husband and I ordered from this restaurant for our wedding anniversary dinner. We were excited to try as we’re new to Saugus. We will NEVER order from here again!!!! There was a ROACH in my general gaus chicken. When we called the restaurant the woman who answered asked me to text her a photo of the bug, when I didn’t and she opened the text she said “oh yes I see that. Would you like us to send new food?” Her response was so nonchalant that it made me believe they’ve had this call before and we’re unfazed by it. They gave us a refund for the food but asked we cover “delivery fee and drivers tip”. We ordered through Grubhub and got our entire payment back. CHECK YOUR FOOD IF YOU DARE EAT HERE!!!! Photos below!
One of the best Asian fusion restaurants in the area.Their dumplings live up to any potential hype. I'm a big fan of the shrimp dumplings and the vegetable version is REALLY delicious.They have the best sushi. Super fresh, made to order. I highly recommend the shrimp tempura maki. I could eat it three nights a week!Management is wonderful and happily handled two errors since opening without ANY drama. No delivery issues. Food arrives hot. When you are picking up, you sometimes wait 15-30 minutes past the time they say the food will be ready. It's no big deal if you live locally.Vegetarian options: There are plenty to choose from.
All of the food I've tried here has been delicious. Their juicy buns are my favorite. I would highly recommend.Food: 5/5
I'll tell you in Saugus Mass everything closes at 9:00 and it's ridiculous this place opens till 11:00 and they sell sushi and the food is amazing good for a late night treat when you're hungry. Place is clean the people are friendly the prices are good. Normally I'm wary of eating sushi in a small hole in the wall place but this place is amazing. The sushi is very fresh...
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