Arby's - Sarnia
Arby's
Description
Arby’s in Sarnia presents a mixed dining experience, encapsulated by enthusiastic fans of their curly fries and dedicated service, alongside disappointed diners facing inconsistent food quality. Some patrons were pleased by prompt drive-thru service and friendly staff, while others expressed frustration over incorrect orders or unsatisfactory items that fell short of expectations. Clean, modern renovations and attentive management have won over loyal customers, yet concerns linger around food presentation and hygiene practices. Overall, while Arby’s holds a special place for many, the restaurant has room for improvement to enhance its reputation further in the fast-food landscape.
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Feedback
If you like Arby's food then this location is a great choice for you. They are keeping good spacing between tables for effective social distancing while eating. Very personable and friendly staff. I was at this location with a family member that has been eating here about once a week. Several of the staff know him by name and greet him like they have been friends for years he does not know them outside the restaurant.
I order the turkey ranch and bacon sandwich today and it didn't have and turkey on it just bacon, lettuce, tomato, cheese and sauce. I wasn't drive 20 minutes back to town to complain but how does that happen.
The beef cheddar sandwich at this restaurant is delicious and reasonably priced. I was disappointed that they don't serve Pepsi, but they do have a variety of Coke products. Since I'm not a fan of Coke, I opted for a Root Beer instead.
A couple of weeks ago, we received the wrong order at this restaurant and only realized it when we got home. I called to complain, and the manager apologized and said he would make a note of my name. Tonight, we returned and the manager personally took our order, even adding fries and drinks. He apologized once more and thanked us for giving the restaurant another chance. This is exactly how customer service should be. This restaurant is definitely our favorite, and we will be returning again in the future.
Menu PDF
More information
QR-Code for the menu
