Cold Stone Creamery - Santa Cruz

Rude and unprofessional service. some woman cut in front of my group, we were the only 3 people in the load before this 2 rude woman came in. they stood before us, in the midst of us who were ordered and began to order. the escort was an old man, he seemed to be the owner. he served them, even though we were first and they were obviously cut before us. I waited there for 15 minutes. absolutely unprofessional, never back. the owner should have served us first.

We ordered pistachio, coconut, and banana flavors, but they all tasted very similar.

Very rude and unprofessional establishment! looks like trash! unsatisfactory unsanitary! racist against asians and pacific islanders. tourist trap!! told a customer to cry somewhere else! close this place down!! poorly managed.

I have been coming to this restaurant for five or six years and have always been impressed by the consistently large portions and great customer service.

My roommate brought home some Cheesecake ice cream with brownies and coconut and it was amazing. The cheesecake flavor is unmistakably cheesecake and the brownies were soft and chewy. The coconut was a great addition as well. Loved the ice cream.