Papa Johns Pizza In Spr - Sangamon

The employees at this location always do a great job. I won’t go to any other location

This review is NOT ABOUT THIS PIZZA as much as about the STORE AND STAFF. First off, the service was excellent. You see, my drivers side door had been damaged by recent strong winds, and I needed to either go through a drive-up or someone to bring my food order to me. As such, the conditions outside at the time were brutal with blowing snow and around zero. I had been seeing these Papa John commercials recently and decided on trying the new Calzone pizza with pepperoni and started trying to determine which store offered a drive-up. Tried the closest store. No answer. Tried the toll-free number and no help as they aren't even located in the USA, and we're simply reciting what they had in front of them, which said nothing about the stores availability. Tried the other store again, twice, still no answer, and was on hold each time for more than five minutes. I had called another store previously, and their staff said they did not have a drive-up but were not sure about the other two locations. So, I called them again to see if they could bring the pizza out to me, and they said yes. Again, it's now below zero wind chill and even ambient, with strong winds blowing light snow, and they said yes. And when I arrived and the pizza was ready, I watched as the man inside threw on a sweater and brought it out to me. NOW THATS SERVICE! I then proceeded to start on the pizza right there in the parking lot. Damn, my bad as it was too hot. Waited a short while and had my first slice. Well, there's the pepperoni, but what the Hecks so speciat about this stuffed crust? I mean, they say it's their special blend and all, but I sure don't see a difference between it and regular cheese stuffed in there... I kept trying another slice or two before resigning myself that I should have ordered my usual for the same price as, in my opinion, this pizza was nothing to write home about no matter what the commercials implied. But kudos to the manager and staff at the Stephenson Drive location as they were being slammed by orders due to the weather and still went that extra mile for needy me...

Gort a call saying order was sent to freedom, drive, after 1.5 hours and pizza showed as delivered. Called the store and someone who said they were the manager but refused to identify himself said he had cancelled the order. Drivers name per app was Jason. Do NOT give this store business, totally unprofessional.

Service is great Pizza is not so great 2 times it made me sick too my stomach

Need a few more English speaking workers #localguides