Starbucks - Sandwell

I visited the restaurant at 4:35 PM and was served by Amelia, who is a supervisor. Her behavior was extremely poor and disgusting. I asked for my drink to be remade because it was not what I ordered. I mentioned that I buy drinks from the city regularly and this was my evening coffee. I explained that the drink was not right and needed more pumps, but she insisted it was fine. When she checked with the person who made it, he confirmed that it was a different drink. She refused to give me a receipt and claimed that all staff members say I complain all the time. I simply want my drink to be made correctly if I am paying for it. I asked if she could make me a new drink and she rudely responded that she's not an octopus and said, "whatever." Amelia needs training on how to speak to people as she is extremely rude and obnoxious. I remained calm and polite throughout the interaction, but she started throwing things. The staff at this location need better training or the old staff back, as the new employees have a terrible attitude. Please contact me to discuss the number of drinks I purchase from your store. It's a shame because the location is great, but the staff, especially Amelia, are awful. Having her as a supervisor reflects poorly on the restaurant. It's not professional to inform customers that the staff does not like them. If the drinks were made properly, there would be no complaints. Amelia lacks basic logic and communication skills, which are essential for personal growth.

Very clean Starbucks and quite friendly staff Next door to subway and Asda Typical Starbucks but not too big, free car park, there are restrictions but more than enough time to enjoy a drink

This is the worst Starbucks I have ever been to, despite traveling all over the country. It's disappointing that management has not taken note of the negative reviews. The staff's attitude was poor from top to bottom. They need to remember that customers are the reason they have a job and shouldn't treat them like an inconvenience. Additionally, I did not want a takeaway cup but was charged for one because they decided not to use crockery.

Brought some starbucks coffee off amazon that wasn’t grounded so i thought id go to my nearest Starbucks, tried ringing before i went to make sure i could get it grounded but there phone was disconnected. Got there and waited in the queue and thought id ask the guy directing the queue so i said can i get this grounded to Metal filter and he said ok “American filter” He went and asked if they could grind the coffee and he said no and i asked why and they said they couldn’t because they’re a franchise store which i found a really poor excuse and then also said they couldnt grind it because other customers might expect them to ground their coffee for them which didnt make no sense as if someone brought coffee from there store what are no going to grind beans for the customer As it was Starbucks coffee they should of been willing to grind it now i have to send it back to amazon and get a refund because of them idiots.

Been here a couple of times. And most of the staff are friendly and attentive. However was served by a blonde girl this weekend. Absolutely disgusting customer service skills. Clearly just didn't want to be there. Rude borderline passive aggressive. Definitely some training feedback needed.