Applebee's Grill - Full Menu

I visited this restaurant on Saturday, April 20th, and I have to say, it was a disappointing experience. I ordered two sets of wings—one Buffalo and one garlic... read more I visited this restaurant on Saturday, April 20th, and I have to say, it was a disappointing experience. I ordered two sets of wings—one Buffalo and one garlic parmesan—but both were overcooked and lacked any sauce. I also ordered a burger and fries, which were served cold. I requested some condiments, but they never arrived. Overall, it was a bad experience all around, and I don't plan on returning anytime soon.

About a month ago, I submitted a complaint about how burnt my onion rings were and the overall messiness of my meal. They promised to refund me with a gift card... read more About a month ago, I submitted a complaint about how burnt my onion rings were and the overall messiness of my meal. They promised to refund me with a gift card. Today, I received a business card offering a free lunch or dinner, but only up to $10, while my meal cost nearly $20. Given this experience, I'm planning to escalate my concerns to corporate if this is how they choose to address poor service. I would be lucky to find a sandwich on their menu for less than $10. This response feels rude and dismissive, especially after I pointed out their mistakes. It's incredibly unprofessional.