Starbucks - San Marcos

This has become my go to Starbucks location. My drink is always and I mean always made right. There?s been couple times where I do mobile and it hasn?t been ready but their customer service makes up for it. I?ve always dealt with friendly baristas, they?re all pleasant.

As someone who frequents this cafe regularly as a place to get some work done, I have observed it to be an extremely inconsistent cafe that caters far more to the drive through than the lobby. Some employees outshine others, but in general this location is one of the least welcoming, least friendly, and least clean in the area (ie clean your own table). I 've visited the lobby of this location several days a week each week this summer and have yet to be acknowledged by name, let alone as a repeat customer. Perhaps it 's because I order via the app and wait while my order is prepared, which I find far more convenient than listing my drink preferences at the counter only for them to come out wrong. But waiting for mobile orders is also an issue because you can literally be standing there waiting for your order and an employee will silently place it down behind the counter and walk away. Calling out names for orders here is extremely inconsistent. After discovering a few times that my order has been sitting on the counter for several minutes (kind of an issue if you want your drink hot or cold), I 've personally requested to multiple people that they please call my name when my order is ready. This request has yet to be fulfilled. I have also observed that customers are, more often than not, ignored upon entering or worse, ignored while waiting at the cash register for so long that people have to yell, Is anyone there? Some just leave. Maybe they just go through the drive through where they will get better service. This location has at several times closed the lobby on weekends in the early afternoon because someone called in sick . This happens with such frequency that it seems deliberate. Like I said in the beginning, there are some employees here that are friendly, welcoming, and helpful, but overall, the culture of this location for whatever reason, just isn 't up to the standards of other locations in North county. And yet I still come here to enjoy a bevera

I had a terrible experience with the drive-thru employee each time she was at the window. She was incredibly rude. I won’t mention her name here to avoid embarrassing her, but I will be escalating this issue.

I stop by this Starbucks for my coffee every morning, and I have to say, the staff here is fantastic. I really appreciate the convenience of the drive-thru!

This restaurant is often too crowded to enjoy a visit. It might improve once the second location opens up down the street.