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They have a large menu, with a wide variety of dimsum. You order on an iPad, with pictures. The food arrives pretty quickly. The flavors are OK. Some of the made to order dishes are better. Service is not so great, you have to strain to get attention of the staff from start to finish. A couple of time the individual forgot our requests. View all feedback.
Love hot pot and this one was awesome for cleanliness, flavor. Service was a little slow to our table. I think i was disappointed that they don't offer AYCE as our bill was higher and the meat is way thinner then places that serve AYCE. I don"t think we ate more or less then if we had AYCE, its just the lack of variety.. when you are paying $6.95+ for like 1/4 lb of enoki mushrooms etc.. They also charge 3.95 for the sauce bar per person which seems like it should be included.
NOT Recommended for first timers, all the servers where not communicative. Even after we told them and expressed to them it was our first time. Not to mention they charge for sauce, $2 even if it's just garlic or soy sauce. I asked for potatoes, they said ok get the mixed veggies, I said ok sure. No potatoes where included, just mushrooms and greens. Why tell me to get mixed veggies if the potatoes I asked for was not included? We order fried rice, never came.. we brought it to the lady attention she said oh, we forgot. Here's white rice.. that we never ordered or intended to eat. They charged us. Crazy... there customer service is horrible.
Found a long hair in my dumpling, the server's solution was to get me a new pot of soup but leave the same dumplings for the table. Then when he brought the new soup, the burner stopped working and his solution was to tell me to move to a different spot. His attitude made it seem like this is something that happens often and like he didn't really care. I was so grossed out that I stopped eating and only stayed because I was a part of a large group dining for Father's Day. Towards the end of our meal (and 40 minutes before closing) they shut off half the lights in the restaurant and turned off the music. Basically *hint hint* time to leave. Really bad experience, I don't find myself ever wanting to return.
Fusion Pot is a decent hot pot spot in the area because there is not much around San Leandro. It is a bit pricer than most places that I have been to, but it is a place I would go to out of convenience rather than choice. I like that they offer miso soup base, not a lot of Chinese hot pot places that I had been to does. Another thing that I like about this place is that they have a good amount of meat, seafood, and vegetable choices.
Would never come here again. diarrhea after dinner. bad service. automatically charge you 18% tips. ice water, oyster, and handmade twist balls taste funny.