Reviews
What Eduardo Herrera likes about El Pollo Loco:
I love their chicken, especially when I can see it's on the grill and I can see what I'm going to eat it's nice only problem I had was it took a long time for my order I mean they had it look like they had enough employees but I know there's a lot of chit chat going on and I don't know it's like it was a little bit confusion or something but I'm happy with my food it was great. I hope it stays that way. View all feedback. What Ricardo Magańa doesn't like about El Pollo Loco:
This place just to be a lot better! Few changes of personal has made a big difference! Some new employees are rude and stingy! Rosario,the lady taking orders in the window is one of those. They're not polite with customers! Managers and other long time employees do great job! I hope they do something to make it like it just to be! View all feedback.
Reviews from various websites
Located in a quaint neighborhood, the staff at this restaurant were extremely accommodating and attentive.
I have been returning to this restaurant ever since I first tried it. I absolutely love it!
This place just to be a lot better! Few changes of personal has made a big difference! Some new employees are rude and stingy! Rosario,the lady taking orders in...
read moreClean and quiet, very peaceful.
Highly recommend the chicken meals
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read moreEl Pollo Loco, known for its delicious grilled chicken, has recently faced criticism over deteriorating service. While patrons love the flavor and quality of the food, particularly the standout chicken, they report long wait times—often exceeding 30 minutes—as staff appear overwhelmed and inattentive. Customer service issues have been highlighted, with complaints about rudeness among newer employees and inaccuracies in order fulfillment. Despite these setbacks, loyal customers still appreciate the restaurant's offerings, hoping for improved management and a return to the efficient, friendly experience they once enjoyed.
Two classic chicken burrito ordered at 11:29am on 4/1/2021 ready at 11:41am. Nothing special.
They always forget to put an article in our pocket. At first they didn't give us our chicken in the bag and we went back there to ask for him and they said we c...
read moreThe place was nice, it was the staff there who were very rude especially Brisa. I was in the restroom and she just called my number in the intercom very sarcast...
read moreI go Loco for El Pollo Loco when I'm feeling that chicken craving. Other places just don't do it as good as El Pollo Loco when it comes to chicken. The grilled...
read moreI order a chicken avocado burrito combo and 2 pieces chicken leg when going thru in the evening, was mentioned for everything and not get my burrito, ( check yo...
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read moreThis is my most favorite El pollo Loco. This one has better chicken that’s the other El pollo’s. My phone not problem is it is very busy. Last time it took me 1...
read moreI love their chicken, especially when I can see it's on the grill and I can see what I'm going to eat it's nice only problem I had was it took a long time for m...
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