Chipotle Mexican Grill - San Jose
Chipotle Mexican Grill
Description
Despite a popular reputation, recent visits to this restaurant reveal a decline in service and cleanliness. Patrons report slow, often unhelpful staff, with complaints of dirty tables and inadequate supplies, such as empty ice dispensers. While some guests appreciate the online ordering system and outdoor seating, many express frustration at the lack of attention to walk-in customers and basic upkeep. The inconsistency in service, coupled with sanitation concerns, leads to a recommendation for alternative locations. Though the food remains tasty, the restaurant must prioritize customer care to restore its former glory.
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We had a wonderful experience at Chipotle today! A staff member kindly offered my 20-month-old daughter some apple juice and fruit, which truly touched our hearts. Thank you for your thoughtful kindness! Food: 5 Service: 5 Atmosphere: 4
Extremely Disappointed with the Portion Size I ordered two salads from Chipotle through Uber Eats, and the portions were surprisingly small. One salad contained only around 20 leaves—more like a side dish than a full meal. I paid $32 total, which included chips and guacamole, service fees, and even after using a promotion (spend $20, get a free salad). The portion sizes at Chipotle were a major disappointment and definitely not worth the price. Meal type: Lunch Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 2
Take a look at the other reviews—there's a lot of disappointment expressed. I placed an order through the app for pickup, but when I arrived, my order was missing. After waiting for 20 minutes, I found out that they had mistakenly given my order to another customer, who was also dealing with her own order issues. It felt like such a waste of time! This place gives off an unprofessional vibe. If you like the food, I suggest finding another location for pickup.
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QR-Code for the menu
