Cupola Pizzeria - San Francisc

The pizza and pasta dishes were delicious, but the service was disappointing. The waitress made mistakes on our order and failed to check on the quality of the food.

I've been here before and went back knowing they offer a bit of solitude in the Union Square area. A business lunch with two colleagues, service was excellent even when one arrived quite a bit late. Menu a bit limited, but the different dishes we ordered were all quite good. The Caesar salad was one of the best I've ever had. My only gripe was that they were using only one small corner of the seating area with all guests crammed in shoulder to shoulder. It would have been nice to spread out a bit. Will undoubtedly return.

I was not very impressed with the carbonara spaghetti - the raw egg on top was still sticky and the dish was too heavy on bacon. Overall, it was not a good dish. However, the wait staff was excellent.

My wife and I had lunch at Cupola while shopping in the mall. The atmosphere was pleasant and they had a good selection of salads and pizzas. We especially liked the margherita pizza and the dome salad, as well as the tasty flavored Italian sodas. Our only issue was with the service - our waitress seemed to disappear before we were finished and we couldn't find her to ask for the check. After waiting for over 10 minutes, we finally flagged down the manager who was able to help us pay.

I haven 't been here for a few years and I 'm saddened to see the quality and service at such a low level. When I first ate here a few years ago, I was impressed by the quality of mall food. The food this time wasn 't bad per se, the margherita pizza was actually pretty good, but the quality of service was so terrible that it dragged the whole experience down to food court level. I hope they do not train their waiters to ask if people want their check when they are obviously not done... if they want to leave the check, just say, i 'll leave this here, but no rush then at least I believe them. But if you are passive aggressively rushing your table then by all means do not fail to deliver on a requested extra glass three times requested of 3 different people. I don 't mind having as many people as you want to service your table, but you better make sure that the service is impeccable. Also, don 't pretend that you aren 't rushing your table and then serve the 2nd course and main almost as soon as you serve your first course... Either do not pretend to be an upscale restaurant and charge less than $50 for a dinner without drinks, or make a little effort to train your service people better. I wanted something a little more special, Cupola did not deliver.