Auntie Anne's - San Francisc

I was craving for a pretzel from this place badly. I waited over 20 minutes there was literally 3 persons behind me. The service was out right bad. I can only assume that the servers friend came over and decided to talk to their friend during working hours causing a delay. And the person can't multitask so decided to just stand there and chit-chat. Aiye that was sooo annoying. Well i was like okay they are just saying hello or whatever but after 15 minutes of non stop i left that line and went right downstairs to Wetzels and got a rpetzel after 5 minutes. Their service was fast and yummy. Avoid Auntie Anne's at Westfield Mall no consideration period!

My pretzel was not cooked all the way at arden mall and the mini hot dogs and the cheese was watery hurt my stomach and i paid over $30 for everyone to complain and not eat.

Literally the worst customer service ever and the manager “Sam” is completely useless-I just asked why I was gonna be charged for honey mustard when they had run out of mustard and the little girl proceeddd to flip out on me in front of the manager who did nothing to calm her useless -don’t not go there obviously they have no clue about customer service I’m outraged! No wonder there’s going outta business!

Went there at opening wanted a large nugget they only had small it would be an 8 minute wait for a large okay but you have small right so just pour the small into a large cup we can't do that what do you mean you can't do that you just pour from one cup to another that makes no sense that I have to wait!!!!!????? Bad customer service

After a more than two year hiatus, the Auntie Anne’s Pretzel located in the Westfield mall is finally back. There really is no comparison between them and their competitors. Auntie Annie’s pretzels are absolutely superior! This location is also hiring. Definitely worth a visit if you’re ever in or near a mall.