Grille 101 Embassy Suites - San Diego

Came here for a little staycation enjoyed the hot tub and pool. Got to relax in the room read my book, watch some tv, enjoy the evening reception light snack and two free drinks then wake up to a nice made to order omelet and a hot coffee (they only had half and half, soy and original creamer) glad I brought my vanilla creamer. In room they have a microwave and mini fridge. Don't pay for online parking they will bill you for parking after your stay and it's cheaper. I will definitely come back to this location for a little getaway.

My experience at Embassy Suites San Rafael for a wedding was nothing short of disappointing and frustrating. Despite booking approximately 40 rooms for wedding guests, the hotel failed spectacularly in delivering on its promises. The first night started promisingly enough with a pleasant gathering in the lobby bar, where we enjoyed drinks and mingled until late. However, the next day, after the wedding ceremony, turned into a nightmare. The event coordinator, had assured the bride for months that the lobby bar would remain open late into the night for the wedding party to continue celebrating. To our shock, upon returning from the wedding, we found the bar closed with bartenders still present but refusing to serve. When we questioned about it being closed, the situation quickly escalated. The manager was summoned and callously dismissed our concerns, denying any prior arrangement and displaying utter disrespect. Instead of resolving the issue professionally, he laughed at us and even summoned the police to intimidate us, treating us as if we were trespassers rather than paying guests. They even threatened that leaving the premises meant we wouldn't be allowed back, despite the fact that we had paid for 40 rooms for two nights. The manager's incompetence was glaring. Rather than problem-solving, he resorted to heavy-handed tactics, undermining any notion of customer service. His failure to honor commitments made well in advance and his disrespectful attitude towards our situation were deeply unprofessional. I strongly advise against anyone considering this hotel for their wedding or event. Despite their promises of convenience and competitive rates, the blatant disregard for customer satisfaction and the resorting to intimidation tactics are inexcusable. Save yourself the trouble, look elsewhere, and spare your guests the stress of dealing with such abysmal service. Embassy Suites San Rafael has proven itself unfit to handle events or accommodate guests in a manner befitting of its claims.

Yesterday, a friend and I went to the bar for a drink. The place was slightly crowded, and we couldn't find two seats together, so we decided to stand. The bartender, whose name I believe was Aziz approached us, we placed our order.We ordered two drinks from him and then waited for 15-20 minutes, watching as he attended to people seated at the bar. I told my friend that he was probably just busy and would get to us soon. However, we noticed new patrons arriving and being served before us. Realizing what was happening, we decided to leave.

Terrible customer service. We booked out 40 rooms and no requested accommodations were met. Whoever was in charge was yelling and screaming at our group while also filming us. Do not recommend

Embassy suites is full of crooked workers they'll take your money and guarantee your trip will be the best they'll just take ur money as they did the the bride and groom of our event such as having the bar stay open later for a wedding event which they paid extra for and when everybody arrived back they closed the bar and threatened everybody by calling the police. This hotel is a scam and needs to rebuild it's management before anybody else stays there