Max's Sm Lanang - Samal
Max's Sm Lanang
Description
At a recent visit to a local restaurant, diners reported a mix of mediocre food and disappointing service. While the dishes were deemed acceptable, the service left much to be desired. Patrons experienced long wait times for drinks and dessert orders, unavailability of popular menu items, and confusion surrounding their bills. The air conditioning was notably ineffective, further detracting from the experience. Multiple complaints highlighted a need for staff retraining to improve customer service—and some guests have vowed not to return. Overall, the restaurant fell short of expectations, leaving many longing for a more satisfying dining experience elsewhere.
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Feedback
Delicious chicken and affordable combo meals make this restaurant a great value. The staff is very friendly and accommodating. I highly recommend dining here.
The food is decent, but the service is lacking at this restaurant. They offer bottomless drinks, but it often takes 2 to 3 requests to get a glass refilled. Even asking for a tissue requires multiple follow-ups. Additionally, the air conditioning was not working and there were no fans available to compensate for the lack of cooling.
The food at this restaurant was okay, nothing special but not bad either. However, the service was terrible. I asked to cancel a dessert order, which they declined politely. After waiting an additional 10 minutes, they told me I would have to wait even longer for the order. It took a significant amount of time and I ended up being charged for the dessert I didn't even receive. This was all due to the incompetence of the staff, despite there being only two other families in the restaurant.
The combo meal options are both tasty and affordable, making them a great value for the price. The staff is very friendly, and I highly recommend dining here.
More information
QR-Code for the menu
