Reviews
What Kelly Rico doesn't like about Dutch Bros Coffee West Salem:
The staff is awesome but their hand blended rebels are GARBAGE. They like to leave chunks of ice so when you take a drink from the straw, the chunks of ice clog up the bottom of the straw. I always go back thinking it’ll be different but they always disappoint. View all feedback. What Zach Martin likes about Dutch Bros Coffee West Salem:
Good establishment. I always hear good reviews from friends. I got their milkshake that was vanilla flavored but it tasted like chocolate. It may have been they use the same pitcher for each drink. The staff are very nice. I recommend.Parking: Did not see much parking. Close to none. It's more of a drive thru business than a walk in and dine. View all feedback.
Reviews from various websites
Great customer service. waited 10 minutes at the walkable window, no confirmation at all. completely ignored. great?
The girls in the window were wonderful and friendly. the girl who took my order this morning was very rude and lazy. she seemed very unhappy that we were there....
read moreI LOVE THE STAFF THEY ARE GREAT AND FRIENDLY .I LIKE THE STAFF WHEN THEY HELP ME FIGURE OUT WHAT I WOULD LIKE.
Very disappointed in our drinks..stopped going for a long time because of the inconsistency in drinks..very seldom do we get what we order,tired of having to go...
read moreQuality is going way down.. used to love Dutch. Now seems like Noone cares if they get your drink right. Which 9 times out of 10 they havent.
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read moreAt the Dutch Bros location in West Salem, experiences vary dramatically. While many customers praise the friendly staff and suggestive service, others express frustration over inconsistent drink quality and lengthy wait times. Some noted issues with drink preparation, such as ice chunks obstructing straws, leading to disappointment. Additionally, interactions with certain staff members have been off-putting for a few, suggesting a potential need for improvement in customer service attitudes. Overall, while the vibrant atmosphere draws patrons, consistency in drink delivery and service remains a crucial area for enhancement at this bustling drive-thru establishment.
Good coffee good people just takes foreeeevvvveeerrr.. make sure u have a spare 40 minutes
The drinks always take a long time to make because the staff is too busy chatting in the back.
The staff is awesome but their hand blended rebels are GARBAGE. They like to leave chunks of ice so when you take a drink from the straw, the chunks of ice clog...
read moreThis is a typical Dutch drive-thru restaurant, but during our visit, the staff also brought our drinks to help speed up the line which was nice. They have a tas...
read moreYour Dutch bro app is a joke. If corporate can’t fix the issues than got back to stamp cards.
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read moreCoffee and snaks are delicious. The people do their best to strike up conversation and respond. But the traffic can really suck sometimes. The lines can be real...
read moreI have the dutch bros app and the workers are very respectful and I am well known thru Dutch bros
Amazing service and excellent coffee! The Caramelizer is really tasty.
Went through the West Salem Dutch this morning and was not having the best start to the day. The young lady that took my order asked how my day was an I told he...
read moreAll of the staff are so friendly and kind...they know their regular customers and make the yummiest beverages!!!
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