Chipotle Mexican Grill - Salem

I had a wonderful experience at the restaurant, thanks to the amazing customer service. I tried the sofritas burrito, which was enjoyable but didn't stand out.... read more I had a wonderful experience at the restaurant, thanks to the amazing customer service. I tried the sofritas burrito, which was enjoyable but didn't stand out. It would be great to see more vegetarian options on the menu. I was assisted by a lovely employee named Megan, who was incredibly patient as I struggled to get the Chipotle app to load on my phone for my rewards points—it took quite a while! Fortunately, I was the only customer in the store at the time. Megan was very kind to wait and then guide me through the less-than-user-friendly app. I think the app could really use an update, and it would be nice to have better rewards. As for vegetarian options, I believe there's room for improvement—after all, not everyone enjoys tofu!

Everything was fabulous, as usual. Only one thing, I was prepared to get a wheat tortilla for my burrito and they no longer have them. read more Everything was fabulous, as usual. Only one thing, I was prepared to get a wheat tortilla for my burrito and they no longer have them.

Ordered a burrito (see label) and they gave me a bowl. Also didn’t include napkins or utensils as requested. Parking is rough. read more Ordered a burrito (see label) and they gave me a bowl. Also didn’t include napkins or utensils as requested. Parking is rough.

Fast service and good food. Friendly staff. read more Fast service and good food. Friendly staff.

Lady tossed my food on counter sort of read more Lady tossed my food on counter sort of