Punch Pizza Grand Avenue

We arrived to order take out and discovered there was a 35 minute wait. We were ok with this, and waited patiently for our order. I could see the kitchen was slammed and they were doing a great job of turning out multiple large orders. The dining room was packed too. The staff checked in with us a few minutes before our order was due to be up and apologized for the wait. It was ok. I let them know, as it was still well within the time they told us to expect. When they called us for the order, the manager apologized for the wait, gave us an extra pizza, and a coupon to apologize for the wait. I am floored with the excellent service. The food tasted amazing, and it was within the time frame they told us to expect when arriving. I would absolutely visit again, as their food is very tasty. But it is the service and attention to customer experience that was won my loyalty! Thank you!!

0 stars if I could- yet again singled out of the line and told to leave because they have a 1hr wait even when tables were available. Racist establishment !! 5 stars for the pizza! -3 stars for telling us there is a 1hr wait even when the place had like 3 tables filled. I stood there and ordered online and got the pizza in 10 minutes. So I’m not sure what that 1hr wait was about. Like do you turn back customers that are physically there? What kind of business model is that? And the pizza we got had a burnt crust and nobody looked sorry about it when we complained.

Amazing food and fantastic staff! This place is an absolute gem, and a MUST VISIT for anyone visiting or new to the area.

The pizzas were good. It had a unique flavor to it. Like the outdoor seating.

Always great food and great service. Hard to beat their pizza. Salads and chocolate hazelnut panini are great too.