Tây Giang - Sacramento

Came here for dinner. Staff didn’t acknowledge us as we stood at the front desk waiting to be seated. Was seated eventually and there was no table setting, no utensils, no plates, napkin, even though the empty table next to us had place settings. Then when it came time to take our order we needed a few more minutes to figure out what we wanted. Instead of saying ok, and coming back in a few minutes, the server puts the order pad and pen in front of me and clearly irritated says “write it down” and walks away. We were kinda shocked. It was already not off to a good start when we walked in and weren’t acknowledged, but this was a red flag. I have NEVER been given the order pad and told to write down my order at a sit down restaurant. WTH? When they came back to get the pad, they didn’t say anything. Just took the pad and walked away. Then while my partner was using the restroom, the server comes to me and says i need to move to another table and the people sitting at the table they want me to move to want to sit at the table I’m sitting at. I asked why and all the server kept saying was i needed to move and sorry, no explanation, nothing. So when my partner came back from the bathroom, we decided we had had enough of the ridiculous shenanigans and left. I refuse to give my business or my money to such a poorly run establishment. Plenty of other great dining options to support who are respectful and know how to treat people. Done.

Horrible communication. Tried calling in large order as they requested. Phone rang and rang-no answer. Arrived at restaurant, was ignored. Finally a lady came to take order. Then midway through the order, she left without notice and an elderly man came to continue taking the order. Took 1.5 hours for our food to start being served. We had 8 people at our table, only 6 glass of water was provided, however one of the glass was dirty and cloudy. Overheard a group of 3 guest sitting nearby (party of 3) complaining that they had been waiting 45 minutes for their food. When the food FINALLY arrived, every thing tasted great. We do not plan on returning.

First time here been trying to eat here for the longest.let me say food was very delicious and fresh service was great.

Not sure how the reviews are so high. Ordered rare beef pho.Pros:Portions are bigCons:Place was so dirtyFood was bad qualityGot my order wrongTable wasnt checked on onceHoa viet is better food, service, and is cheaper.

My husband and I ordered pho with the beef on the side instead of in the soup. We waiting about 20 minutes then the boy who took our order said it would be a $4 each just to have the meat on the side… the lack of communication from the beginning was a major disappointment let alone wasting our time. It does not state on the menu that there would be this weird charge…