Bento Box Fair Oaks - Sacramento

I’m not a fan of frozen food, when I order tempura shrimp, I expect them to have a tempura batter, I’m not sure what the breading was, definitely not tempura! And the tempura vegetables didn’t have any flavor, yuk. The midtown location is good, I thought this location would be the same.

Food has always been good but the service has gotten worse over the past 7 years I've been in the area. They've gotten so lazy w/ their service customer service. They close at 9 pm, according to their website. I call at 8:01 pm to place a food order. No sushi rolls, just a couple bowls an order of their ridiculously priced dollar store ramen they said they couldn't do it bc their fryer is now off for the night... at 8 pm!! When their business closes at 9 pm! They need a minimum of an hour BEFORE closing to close their store? It makes no sense. It's lazy unfortunate bc we go here on a weekly to biweekly basis for over 7 years now we'll find a new Japanese restaurant to enjoy. Bento has become a HUGE let down w/ 1) fast increases in prices with no improvements to quality of food, 2) dissatisfying customer service, and 3) stopping or closing their business WELL BEFORE their said close time. Goodbye forever, Bento Box.

I understand the times are tough… but when you reduced the size of you salads and charge $4 more for them its crazy to not provide additional 1 dressing for it if the customer asks. I asked for 1 additional sauce and was told for one little container it’s $1! My salad, basically tasted like nothing, because there was barely any dressing on it. That is an outrageous cost. I’ve been coming here for years and unfortunately it’s changed for the worse. I know that things are different but change the right way. You can tell that customer service is no longer here. Forget this place. Go somewhere else that still has decent customer service.Additional notes: the owner replied, and left a number that is to the exact same location that I went to, and said to call, but the owners are never at that location. They’re always at a different location as far as what the staff said. Exactly what I’m talking about. No real customer resolution or customer service. Disappointing.

The food was delicious, a little expensive but you get a lot of food so it's worth it you basically get 2 meals for the price of one with the box, only reason I gave them 4 stars is because I ordered Thai chicken which was supposed to be spicy, wasn't really spicy but definitely had a good tasteFood: 4/5

I've had food from Bento Box for like 9 years now. And the blue hurricane sushi roll DOES NOT have avocado. It never has. So I didn't bother to check my to go order earlier, to make sure it wasn't magically added to my food. I guess I should have. My other roll was very tasty, I just wish I hadn't wasted $16 on a roll I couldn't eat (if you haven't read my other reviews, I have a severe allergy to avocado).