Katana Sushi Japanese - S San Diego

If I could give zero stars I would. This is the fifth time now we have placed a DoorDash order from Katana and each time they either send the wrong food item or send the wrong quantity of food. I’m sorry but the last time I checked if we order and pay for 4 hand rolls then we should receive 4 hand rolls and not 1. Yes, DoorDash was wonderful and always refunded us but shouldn’t katana be checking their orders? It is seriously so inconvenient. We genuinely like the sushi and quality of food they offer which is the only reason we kept on ordering but the customer service and even the basic understanding of me asking them to double check our order before our dasher picks up our food was apparently too much to ask for. Tonight as we placed the order for 4 salmon hand rolls and again ONLY RECEIVE 1, I call them to please DOUBLE CHECK THEIR OUTGOING ORDERS. But the manager insists I take the problem up with DoorDash as “it isn’t their responsibility to make sure we receive the right order.” I try and tell them that it is in fact their responsibility to fulfill the correct order as ordered and DoorDash has already fixed the problem on their end and what do I get in return? The manager saying we’re too busy for this and hanging up. JUST DOUBLE CHECK YOUR OUTGOING ORDERS. As someone who used to work in the industry, it’s really not that hard. Save yourself the headache and go somewhere else. Honestly pathetic of a business owner or even just a business to allow something so easy to ruin their reputation.

So Good! And the prices are great too! The Las Vegas, The Hungry roll, and the baked green muscles are to LIVE FOR! Their seafood udon noodle soup us still the Best by far!

The food may be a day or two old, my salads were definitely tired. My son’s “roll” may have been hamburger meat. We can’t tell. You tell me, is this a roll? Not to mention the surly woman who served us. She wouldn’t make eye contact from the start, nor did she want to be doing her position, aka job. Literally asked me to refer to my menu when I asked her a question about how many pieces came in something. I’m sorry, but I don’t leave my house for dinner to get bullied and leave a restaurant hungry. To say the least, you don’t want to leave the house in for this place. Absolutely not worth it. And actually the three of us were in the worst moods when we left bc of it. Do not waste your money!!! Period.

Nice and polite staff! Was not impressed by the sushi . It was all falling apart. Prefer authentic japanese sushi places with japanese chefs.

This place should be 4.5*. Been coming here for years and the quality is the best I've tried in Del Mar. Another great visit today!