Greenhouse Kitchen - Menu

Afternoon tea for a birthday celebration in the greenhouse kitchen area as opposed to the cafe area. Great service by Alex who was absolutely fab. Cakes were am... read more Afternoon tea for a birthday celebration in the greenhouse kitchen area as opposed to the cafe area. Great service by Alex who was absolutely fab. Cakes were amazing as always can highly recommend the afternoon tea for a special occasion. Don't really understand the negative reviews on portion size as I have used the regular cafe area in the past and always found the cake selections and portion size very good. Many thanks Alex. You were fab today with us.

Visited yesterday with my wife. Initially I was directed by an employee to go to a till to order food and drink, as it was ‘table service’. I went to the till a... read more Visited yesterday with my wife. Initially I was directed by an employee to go to a till to order food and drink, as it was ‘table service’. I went to the till and was then directed to find a table and a server would come to me to take my order, which I did. Having sat at a table waiting for 10 minutes I wasn’t approached by any member of staff so I went back to the till where I gave my order (2 x flat white coffees and 2 x jacket potatoes with cheese and baked beans topping) to a separate member of staff to the ones I had previously spoken to. The coffee arrived a short time later in large cups. This is not how a flat white coffee is served, people. It’s supposed to be served in a small cup, otherwise it’s just a latte. That’s what a flat white is, a smaller, therefore stronger, latte. The food arrived 10 minutes or so later and the server literally threw both plates onto the table towards my wife and I, together with a huge sigh and a curt ‘I’ll get your cutlery’. Visually, the food was disappointing; the potatoes had been cut into four quarters in a very haphazard fashion that didn’t look appealing at all. The beans had been heated and re-heated so many times that they looked dry and were a very suspicious colour. They tasted awful. The grated cheese was totally devoid of flavour. On the plus side, the side of salad on the plate was ok but you can’t really go wrong with presenting salad, can you? I’d noticed three females who had sat at an adjacent table to us shortly after we’d sat down at ours where a server had attended the table to take their order after we’d got our food, illustrating that not enough attention was being paid by staff to customers needing attention at their respective tables. My wife was particularly disappointed with the whole experience as she had had a good experience on her previous visit to the venue.