Reviews - Caffe Nero
Reviews summary
Nestled in West Bridgford, this café has garnered a mixed reputation over time. While many patrons praise the exceptional coffee, delightful cakes, and friendly staff, others have noted a decline in cleanliness and service attentiveness. Complaints highlight dirty tables, shabby furniture, and a lack of engagement from staff during busy hours. Despite these issues, regular visitors appreciate the warm atmosphere and dog-friendly environment, often returning for casual family outings. While the overall experience can vary, the commitment to quality coffee and community feel remains the café's undeniable charm, inviting both loyal customers and newcomers alike.
Was Anonym at Caffe Nero a mag?
great atmosphere, food and drinks amazing, staff extremely friendly and the coffee shop well organised and clean, not much noise around the area, great for work or study wise View all feedback.
What lesstatt dislikes about Caffe Nero:
We have come here a few times over the years and generally noticed It’s getting more and more scruffy each time. We noticed plenty of dirty tables that hadn’t been cleared or cleaned and unfortunately some spilt food on the floor. We used the upstairs seating area and found some of the furniture up there rather stained and grubby. I didn’t particularly want to sit on one of the chairs because I had decent coat on. Th... View all feedback.
Reviews from various users
Last update : 12.04.2026
Great atmosphere, food and drinks amazing, staff extremely friendly and the coffee shop well organised and clean, not much noise around the area, great for work or study wise
Pound drink from app. Nice.good quality.Staff nice. Very busy though. So you can wait. 50p carpark across road. Don't double park . Warden got me. Overall ok
One of the better neros in a nice location. Sitting out on the street in good weather makes for a great west bridgeford atmosphere. Lots of friendly regulars. Nero is better than the other chains anyway.
A typical Caffe Nero. Friendly baristas, good coffee. Dogs welcome.
Good cup of coffee. We even had a second cup.
Last update : 16.11.2023
Went in for coffee and cake with my son, it was later in the day so not too busy. The two behind the counter were clearly distracted chatting, a lady asked what we’d like and I said to my son to say what he’d like she went and prepared the drink and carried on chatting and came back and asked for payment, I said we hadn’t finished our order as she hadn’t asked if I’d like anything. I then placed my order, again off she went chattering again back turned no engagement came back part of the order complete asked for the money I signified I had vouchers but she walked off still chatting. I thought I had scanned both vouchers as I was then asked if it was card payment for the balance. I paid by card and asked for a receipt as it felt expensive. Needless to say we were overcharged and both vouchers hadn’t scanned. There was zero engagement throughout the counter service and it was clear we were interrupting their day. When the server came around collecting cups I advised we had been overcharged, she asked how, I explained, she said I should have told her I had two vouchers as they need to press a button between each. I advised I would of however unfortunately we had been subject to what limited service due to their continued conversation whilst serving which resulted in a lack of attention being paid throughout. Again her face was like a sour lemon as if we should be grateful she had even turned in, she said I will speak with the manager who was her partner in crime for the gossiping. He eventually offered to process the voucher and refund me, and gave a free drink voucher. No apology for their continued appalling service, nor their gossiping, sour faces or making the customer feel an absolute inconvenience to their day!
Even though I have Caffe Neros closer to my home, I always travel to the West Bridgford store because the quality of the drinks and service are exceptional. The manager of the store clearly cares about customer service, all the staff are very friendly and helpful. It's a busy store but you would expect this when everything is so good.
I come here a couple of times each week, the coffee is perfect and the staff are lovely, which explains why I go so frequently! We have a relaxing time for a chat and occasionally have a little sweet treat. Love this place.
Good coffee but what's happened to the way the panini's are now served. They are no longer served nice and crisp when cooked but they are now unpleasantly chewy and much too hot!
We have come here a few times over the years and generally noticed It’s getting more and more scruffy each time. We noticed plenty of dirty tables that hadn’t been cleared or cleaned and unfortunately some spilt food on the floor. We used the upstairs seating area and found some of the furniture up there rather stained and grubby. I didn’t particularly want to sit on one of the chairs because I had decent coat on. The toilets are rather shabby and the place needs a good clean and a lick of paint together with some new furniture. Sorry but if I’m spending up to £15 on coffee and a cake each I prefer better surroundings.
Last update : 26.12.2022
Great coffee, the big size is very big. children love the ice, but I have a happier, slender retailer.
Another top notch nottingham coffeeshop! delicious coffee and a very friendly owner!
Friendly staff and large coffee options make this place a real gem near Bridgford Park. It's amazing to see someone enjoying their drink here, although I did hear a complaint about the coffee being too hot! Personally, I think the coffee is perfect. The location in Bridgford Park is lovely for soaking up the sun.
Court for alfresco west bridgeford jaterday for coffe wereuse area eververt security over kappukki and lemon karen 5*
I ordered the Batman hot chocolate, a limited edition item, and it was wonderfully crafted with great presentation. However, the service could have been better. For instance, when we inquired about water, we were told there was a water station but were left uncertain about whether we could get a cup. Additionally, we were informed that we couldn't order the hot chocolate with milk, but then the server mentioned it was vegan anyway! While the drinks were fantastic, it seems the staff could benefit from additional customer service training.
