Pizza Hut - Runnymede

Had a few take aways fromPizza Hut addlestone tha manager (Ian) was very helpful and the pizza was always delivered hot I would recommend pizza hut to all my friends

I moved from Staines to Chertsey and never used the Staines Pizza Hut because of too many bad pizza's I've been using pizza hut Addlestone for over two years now and only had one that wasn't up to scratch Had two Supremes tonight and they were the best i've had absolutely perfection why can't all pizza hut's make them like this

We ordered pizzas at 5pm to be delivered at 6.15 pm. It was 6.39 and still no sign of delivery so I phoned the branch who said they weren’t doing the 30 minutes Guarantee but my point is that I was given the option of choosing a time for delivery. I eventually received the order at 6.45!!! If Pizza Hut can’t deliver it on time it shouldn’t offer the option of being able to select a time. This branch is atrocious and the customer service is even worse. They don’t care about their customers at all. Needless to say I won’t using Pizza Hut again!!!

I thought I would treat the kids for lunch, we are all working from home, it's Friday. Ordered for 12.30pm, eventually arrived at 1pm, I was told by the person delivering that she had to go to Byfleet first (I live in Addlestone! , needless to say the pizza flat breads were hardly warm and stodgy. Won't be ordering from Pizza hut again.

Good morning I ordered pizza on 19.11.20 at 22:45pm I’ve call the side to confirm that they are open and I will receive my order the man told me clearly don’t worry you will get your delivery so I post the order online the estimate delivery time was better 23:15pm and 23:25pm. After waiting more then 1h fore delivery I haven’t even received my pizza you make me wait 1h for nothing I payed £14 for nothing this is happening for second time and it’s not acceptable I will make sure all of my friends are not gonna order from you for sure also call the hot line phone to ask what is going on no one there as well waiting on the phone for 23mins I will make sure this complaint will go on trip advisor as well so more people can see.I have photo on my phone how long I was on the phone hopefully you will pick up the phone today and get refund ASP!! Awfully service!!!