Ruby Express - Feedback

Absolutely amazing Chinese takeaway and definitiw the best in rugby! I am gluten intolerant and they make sure that every time I order it is marked when it come... read more Absolutely amazing Chinese takeaway and definitiw the best in rugby! I am gluten intolerant and they make sure that every time I order it is marked when it comes and is delicious. they also sent a menu along with my first delivery with all. the dishes that they can change to make gluten-free for me, so I would recommend many options that I choose for the next time!

So I went in and got served by a child of about 11 who took my order we paid went back to collect Went home to find we were given 2 fried rice. Well we ordered... read more So I went in and got served by a child of about 11 who took my order we paid went back to collect Went home to find we were given 2 fried rice. Well we ordered a 255. Plus other items. From the menu When...we took it back to complain were first of all we were asked for £2.50 more for for there mistake we were then accused of shouting at the child there daughter. We never shouted a child. As the mother came out as soon as I walked in and said my order was wrong This was in front of another customer aswell Order was changed but this has to be the worst customer service I have ever had as we were sat waiting for our fresh food. All we could here in the kitchen was shouting about 255. And fried rice Could not understand anything else as we don’t speak Chinese My leaving words were do not employ children My reply she is just helping me out I was still not happy with the service I received so phoned them to make a complaint and to check my other food was freshly cooked and not reheated I was told it was recooked and changed. But was then accused of shouting at a child once again and she was scared I explained i never shouted at a child and said maybe you should not employ children To be told once agin she is helping me out I said she served me, she took my money and gave me my order She is working for you At the end of the telephone conversation The owner said I will not let her serve again My reply is it doesn’t matter I won’t be returning. I would rather travel the extra 2 mins down the road to super wok. Who I have used for over 10 years and never had a problem with. Also there food and hygiene rating and customer service is excellent

Went here because we were told the food was good tried other Chinese takeaways in the area so thought we would give it a try staff were very friendly and effici... read more Went here because we were told the food was good tried other Chinese takeaways in the area so thought we would give it a try staff were very friendly and efficient and very polite well done young man on desk food was cooked quickly and...was very tasty only tried a beef curry and chips but was good . Give them a try

Could not order online or on just eat call them up and can not believe the wong of women on the phone never I will ever order again or try to poor customer serv... read more Could not order online or on just eat call them up and can not believe the wong of women on the phone never I will ever order again or try to poor customer service skills might need a new training

A great young man at the theke and very cleverly served me and eating was really good. I will go back read more A great young man at the theke and very cleverly served me and eating was really good. I will go back

This restaurant is absolutely awful. I ordered food and it arrived burnt and moldy, making it inedible. I vow to never order from here again. read more This restaurant is absolutely awful. I ordered food and it arrived burnt and moldy, making it inedible. I vow to never order from here again.

I have to be honest, it could have been better. I ordered the salt and pepper chicken, but when I got home and took a bite, I discovered that the onions were ra... read more I have to be honest, it could have been better. I ordered the salt and pepper chicken, but when I got home and took a bite, I discovered that the onions were raw when they should have been fried.

I deliver fresh produce to these, they are very nice and friendly, and clean, they cooked me food for my troubles, and it was very nice read more I deliver fresh produce to these, they are very nice and friendly, and clean, they cooked me food for my troubles, and it was very nice

1st visit and I'm coming back. I had vermicelli noodles and crispy chicken wings. I was surprised at the choice of container for the noodles but it worked well,... read more 1st visit and I'm coming back. I had vermicelli noodles and crispy chicken wings. I was surprised at the choice of container for the noodles but it worked well, kept them hot. The portion sizes are very generous, thoroughly enjoyed it.

I recently placed an order and paid for it online, but received an email stating that the restaurant had refunded my order. I won't receive the money back in my... read more I recently placed an order and paid for it online, but received an email stating that the restaurant had refunded my order. I won't receive the money back in my account for 5 days! I decided to walk to the restaurant to see what had happened, but they were closed. Both Google and their own website stated that they were open and accepting orders and payments. This was my last bit of money in my bank until tomorrow, so now we have no dinner tonight. Thanks a lot.