Whataburger - Rowlett
Whataburger
Description
In a bustling environment, this burger restaurant is renowned for crafting some of the best burgers around, made-to-order and bursting with flavor. However, patrons often encounter lengthy wait times, sometimes exceeding 30 minutes, leading to mixed experiences. While some admire the quality of the food, others lament inconsistent service, including missed orders and unprofessional staff interactions. Nonetheless, exceptional team members like Albert, Natalie, and Tracy have been highlighted for their attentiveness and kindness, creating a welcoming atmosphere. As improvements continue, many are eager to return, drawn by the promise of a delicious meal and a friendly experience.
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The manager, who is an older Black woman, was complicating the entire drive-thru experience for both me and the young woman working there. The wait was already quite lengthy, and her actions were making it even more challenging for everyone involved. However, I do want to mention that the girl at the window was incredibly kind and did a great job.
It took to long for are food when there wasn’t even any body in the drive thru and nobody inside and the fries were cold and took 30mins and being goofy tripping and screaming at each other.
I went to order a late dinner for me and my family and the 2 different workers that bounced me around to take my order throught the drive through, both had attitude and were extremely rude. The 2nd one even raised her voice at me. I drove off, I will never spend another dollar at this location. This is why it was completely empty and why every one in this town avoids this location.
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