Whataburger - Rowlett

I placed an online order for pickup because I was aware of their usual slow service. However, I still ended up waiting 10 minutes at the curbside pickup. I called to check on my order, and they assured me they would bring it out immediately. After 15 more minutes with no food in sight, I called again. When I mentioned that I was in a hurry and still waiting outside, they put me on hold for another 5 minutes before hanging up. Eventually, they came out with my food, but it was quite the frustrating experience.

I would probably pick you guys over any other burger spot, BUT no matter what time I pull up to this location, I'm in line for at least 20-30 minutes. Some times after that 30 minutes my food is warm. If I'm willing to wait 30 minutes I WOULD LIKE MYMEAL.TO BE ????HOT????. With all that said I WILL BE BACK ??????.

I’ve been sitting here for 20 minutes waiting for my food, and still nothing has arrived. It also took them 10 minutes just to take my order.

I really love Whataburger, but this particular location needs a lot of improvement. The wait times are just outrageous. My orders are frequently incorrect and don’t taste great—and this happens every single time! During my most recent visit, we waited in line for 35 minutes before we had to leave without getting our food, and there were still two cars in front of us. I’m not sure why this location is so subpar, but heed my warning: it’s worth driving an extra seven minutes to find a better one.

Used drive through for 2 whataburgers and fries. Excellent service. Could clearly hear the attendant on the speaker and she was very attentive and a Read my order back to confirm. Very friendly at the pick up window as well.