Bp - ROSEHILL

When customers stop by for a quick coffee, they head straight to McDonald's. They often wait for about five minutes before they even ask to be served. Once thei... read more When customers stop by for a quick coffee, they head straight to McDonald's. They often wait for about five minutes before they even ask to be served. Once their coffee is finally made, they taste it before leaving, likely because there’s a 75% chance they received the wrong order. Overall, the customer service is quite lacking.

The order was delayed, and one item was missing. They need to ensure they can fulfill all orders before taking them. Seriously. read more The order was delayed, and one item was missing. They need to ensure they can fulfill all orders before taking them. Seriously.

They never ask for your BP Rewards card then refuse to add points. What’s the point of going here then? Every other retailer offering rewards asks you before yo... read more They never ask for your BP Rewards card then refuse to add points. What’s the point of going here then? Every other retailer offering rewards asks you before you purchase. What’s worse is the attendant helped me with the app, but didn’t scan rewards!

They put people on the morning that so unprofessional badest customer service they sometimes speak in the speech read more They put people on the morning that so unprofessional badest customer service they sometimes speak in the speech

I appreciated that they opened early, but I was disappointed with the poor customer service. They weren't able to activate my frequent flyer rewards during my f... read more I appreciated that they opened early, but I was disappointed with the poor customer service. They weren't able to activate my frequent flyer rewards during my first purchase, which was a letdown.