Krystal - Rome

Thanks to the Turner McCall location for reaching out. My previous 3 stars was intended for the Calhoun location. It's not meant derogarorily. It's exactly what I expect. But this is the Turner McCall location and they actually stood out for service. I'm a 3rd generation Krystal gal, my mom and grandmother having worked for Krystal. But this location stood out for the sheer effort they put out to make sure everything was RIGHT, and seemed genuinely happy to have us. Thus they get a revised rating of 5 stars

Every time I pull up to the drive thru I?m greeted with ?There will be a 15-20 min wait on Krystal.? That?s just the 1st issue. In the past 6 months every time I go it?s either been ?out of buns?, ?system down so we can make any food?, ?im the only person working right now?, ?no wings?, ?we can only make regular and cheese Krystals?. Like I wanna give you guys a good reviews but it?s ridiculous at this point.

Customer service is the worst in Rome. Incredibly rude. How does a Krystal?s never have Krystals??? Constantly 10-30 min wait. However the food is busting. Maybe try hiring more people with higher wages to encourage better work morale and environment. They?re clearly understaffed and agitated.

Went through the drive thru yesterday evening was told they only had 1 Krystal, I needed 24 and was willing to wait, No problem. Once I got to the window I was told they only had 3 workers and a lady in the back yelled if I had a problem I could leave of course that upset me and I voiced my opinion. I had already paid with my card when the lady from the back proceeded to come to the window cussing me. I ask for my money back. I was refunded as I started pulling off the same lady hung out the drive thru window still yelling and cussing, as I started to pull out to Turner McCall to leave I saw the same lady outside the restaurant still yelling and cussing. I did not get any names but I do know during the being cussed one lady said they were mother and daughter. WOW such great customer service right!!!

Asked for grilled onions and was told they don?t have grilled onions they only have raw and then I order a number 1 and it was wrong up like this not sure why and the manager didn?t know why either I get the extra charge for the icee but you charge regular price of an item for an up grade smh