Kfc - Rome

#5 - Fast Food - Rome, Chicken, Chicken Wings
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Kfc

Kfc
2.6 / 5 (3716 reviews)

Description

In recent reviews, diners express deep dissatisfaction with the restaurant, citing poor food quality and service. Many complaints highlight greasy, undercooked chicken and insufficient portion sizes, with customers feeling overcharged and misled by the menu. The drive-thru service is noted for its rudeness and frequent order mistakes, contributing to a negative dining experience. Furthermore, concerns are raised regarding the controversial plant-based options promoted by the establishment, stirring debates about food sourcing and climate agendas. Overall, patrons are opting for alternatives, indicating a significant decline in satisfaction with this once-favored fast-food chain.

Last update: 17.01.2026 from: Kay

Feedback

★ 2.6 / 5 from 3716 reviews
kay-608
17.09.2023

The people at this restaurant are always nice and friendly. The service is fast and the food on the menu is good and tasty.

jovany22
17.09.2023

The food is delicious, the service is fast, and the coupons are excellent. This is the perfect place for a lunch date.

kuhic-jacinto
15.09.2022

The customer service at this restaurant is terrible. When I went through the drive-thru, the person taking my order was extremely rude before I even had a chance to start. #improvecustomerservice

nkreiger-snake95
17.09.2023

The food at KFC is good, but this particular location often leaves items out of your order, which is why I am giving it a 4-star rating.

kuhic-jacinto
15.09.2022

Ugly….went through drive through and ordered 6 tenders. No receipt, didn’t know how much they charged me for 6 cold little tenders….at home I looked at my CC and found I paid $13.14.The tenders were cold, about 1-2 inches long, a lot of coating and a small piece of chicken. I definitely will never return. I found out that the tenders should be priced at $6.95. I think the worker scammed me, and pocketed the difference in cash. I did call the hotline and submitted a complaint, but never got a call back.

FAQ

The restaurant accepts the common credit cards.

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