Reviews - Chick-fil-a
Reviews summary
Chick-fil-A has garnered mixed reviews in recent visits. While the food remains highly praised for its quality and freshness, customer experiences reveal fluctuating service times, cleanliness issues, and order inaccuracies. Many patrons noted longer waits and higher prices compared to the past. However, the friendly and helpful staff have left a positive impression, often going the extra mile for customers. Despite some drawbacks, including cleanliness concerns and inconsistent order taking, many still recommend the restaurant for its delicious offerings and welcoming atmosphere.
Reviews from various users
Last update : 28.02.2025
One of the greatest acts of customer service I have ever received! They have my business from now on. We showed up about 20 minutes before closing as we were communicating from out of state and looking for something to eat. They unfortunately forgot acouple of our chicken sandwiches. They reached out and made sure we were taken care of to the highest degree. In the followingweek, I received a handwritten letter along with a couple of vouchers apologizing for the confusion. I do not know of any othercompany willing to go out of their way to make things right. If you?re hungry, look no further. The Chick-fil-A in rogers iswhere the food is hot and tasty!
Great food hot and fresh just wish would put lids completely on cups and if overflow please wipe them off. Will speed up my departure after receiving my order as I do not want soda in my cup holders or the sticky on my hands.
The food is excellent as usual but the last 2 times I've been there, we didn't receive what we ordered. It wasn't correct on the order, and I give the kitchen 5 stars, but the person who took the order needs to focus on one person at a time. We had to goinside to fix the order and get the correct item and a refund of $5 or $6 dollar's. I still recommend the restaurant.
Never, ever less than a 15 minute wait. Most recent was 22 minutes in the drive thru just to get cold, rubbery chicken. I truly don't know why my family insists on going here. It's always horrible service. McDonald's is 10 times faster even when busy andway more affordable.
We stopped in for dinner our first night in town during our travels. Staff was friendly and the restaurant very clean. Food was hot and brought out quick. I stopped through drive thru the next morning for breakfast and had the same great service.
Last update : 30.03.2023
The food is excellent, but the customer service has been lacking for about a year now. There are often a lot of staff members just standing around without being productive, which negatively impacts my overall experience. Roger's location used to run smoothly, whether it was the service or the food coming out quickly, but I think some changes in management may be needed since the former owners passed away. The management really needs to step up! I know this because we visit frequently; my son has autism, and this is sometimes the only restaurant where he will eat. It's incredibly frustrating!
Spent a long time waiting in the drive thru. Employees were very nice and food was good.
We stopped here this evening for our first-ever Chick-fil-A meals and were dutifully impressed with the quality of the food (fluffy chicken tenders), speed of service, and polite and hustling employees collecting orders outside in multiple drive-thru lanes and inside at a service counter. Negatives included lack of table and rest room cleanliness.
Everything has gone downhill ever since the old owner Scott Clark passed away and the new owner completely changed how the restaurant operates. went from being in and out in less than 10 minutes no matter how long the line was to expecting to wait 20-30 minutes for food. also ridiculous prices now
While the service may have been ok. The inside was disgusting at best. Good everywhere in the floor. All the tables were dirty. Gave two stars because the food was good and staff polite.
