Applebee's - Rogers

When I arrived, I noticed only 3-4 tables occupied inside. I used their online system to indicate that I was there and waited for 10 minutes before calling, but... read more When I arrived, I noticed only 3-4 tables occupied inside. I used their online system to indicate that I was there and waited for 10 minutes before calling, but I was abruptly hung up on. I could see the staff member inside hanging up the phone without attempting to respond to my call. I called again right away, and another staff member answered, stating they were just putting the last items in my bag. After waiting an additional 5 minutes, I noticed others in the designated pickup spots were also waiting. Finally, I was the first to receive my food, but I quickly discovered that the bag and containers were cold, as if my order had been sitting there since 3:30 PM. When I got home, they had completely forgotten the fries that were supposed to come with the burger. Not only was the food cold, but it was also hard. I had ordered a dessert to make the occasion special—a brownie slice with a scoop of ice cream. To my disappointment, the brownie was the size of a quarter, and there was only a tablespoon of ice cream. When we attempted to eat the dessert, it was rock hard, and we chose not to eat it, suspecting something was wrong. It was clear that they have little concern for their to-go orders, assuming customers won't bother to return and complain after they get home. After reading other reviews, it seems the service inside isn't much better. Overall, my experience was absolutely terrible; if I could give no stars, I would. The meal was just barely edible, and the only positive was that the lady who handed me my food was nice. That's the one redeeming quality of the entire experience.

We usually enjoy dining at Applebee's, no matter where we are. Tonight, the food met our expectations and was great, but unfortunately, the service was very dis... read more We usually enjoy dining at Applebee's, no matter where we are. Tonight, the food met our expectations and was great, but unfortunately, the service was very disappointing. The waitstaff seemed more interested in chatting among themselves than attending to customers. After a long wait, our server finally came to take our order, but she didn’t offer a smile or any friendly service; she simply took our order and returned to her colleagues. I noticed she was on her phone multiple times, and she only came back to our table when she saw we weren't finishing our meals (which wasn't due to the food being bad; we just weren't that hungry). When she asked if something was wrong, we assured her that the food was fine, but we just weren't very hungry. She then placed our bill on the table and walked away. Since we're not locals, we won't be returning to this location, even if we had the chance.

Five minutes into my meal, I was offered dessert. I had to look back at the menu to make a selection. Dessert was brought out immediately after I finished my me... read more Five minutes into my meal, I was offered dessert. I had to look back at the menu to make a selection. Dessert was brought out immediately after I finished my meal with the check. While I appreciate efficiency, I felt a bit rushed. I was in and out in what seemed like only 20 minutes. I ate my meal but didn't really get to savor the dining experience. It would be nice for the staff to slow down a bit and allow guests to enjoy their meals, especially since the restaurant was quite empty.

Overall satisfied. The food doesn't taste great but it's not bad either. It's just average. I am giving it four stars because prices are pretty good for the amo... read more Overall satisfied. The food doesn't taste great but it's not bad either. It's just average. I am giving it four stars because prices are pretty good for the amount of food I got.

Usually we love Applebee's, wherever we go. Tonight the food was great, as we expected, but the service was horrible. The wait staff were huddled together forev... read more Usually we love Applebee's, wherever we go. Tonight the food was great, as we expected, but the service was horrible. The wait staff were huddled together forever, finally she came and took our order. No smile, no friendly service, just took our order and went back to the employee huddle. She was on her cell phone several times. Only came back to our table when she noticed we weren't finishing our food(we just weren't that hungry, the food was fine). She what's wrong, we said the food was fine were just weren't hungry, she laid our ticket down and walked away. We're not from here but we wouldn't come back to this location even if we were.