Red Lobster - Rocky Mount

After an hour wait just to be seated, another 40 to get food we had to return shrimp for being undercooked and still grey, my grilled tenders were so tough like rubber . Very disappointing. Less than 7 tables with customers, rest of the tables empty.. The manager was very nice and spoke with us regarding our concerns. She even made things right On our bill which was EXTREMELY KIND. However for the wait, the drive (we are 40 miles away) to take my father-in-law there to eat what a disappointment. I could tell wait staff were on a skeleton crew so I'm not sure how short staffed the kitchen was but for those prices you would expect better food. Our waitress was very nice and did what she could to help. My experience may have been on a off day.

Where to begin. It took over 30 minutes just to get biscuits. Needless to say we didn't have our food either. The place was dirty, and almost completely empty. If covid or short of staff is the excuse, there were more staff members in the building than customers! Someone dropped a glass on the floor which broke and laid there for about 25 minutes before anyone cleaned it up. Entering customers had to walk around the broken glass to their table. Two nearby tables sat without being bussed the entire time we were there (1.5 hours). I had a margarita and the glass was broken on the bottom. We asked for extra biscuits, which we did not get. After our food was dropped off, no one returned to refill our drinks or to see if we needed anything. The bill was incorrect and it took another 15 minutes of waiting for it to be corrected. I don't even want to mention the state of the bathroom. The server was nice, the food was OK. Overall, would NOT go again.

The food is consistently delicious and the service is good. However, since there is a limited number of staff, you may experience some wait times during peak hours. On the plus side, the food always arrives hot. The atmosphere is pleasant as well. Overall, it's a great experience.

As we where waiting for our table my wife and I read through the reviews on this establishment. A lot of negative reviews. We where not looking forward to dining here. The reviews where not at all accurate. The food was amazing. The service was Amazing (we had a young waiter who was clearly new). The manager was a very pleasant person. My wife and I will most definitely return. Don't let the reviews make your decision for you about this place. Try it for yourself and make your own judgement.

We had a wonderful meal at Rocky Mount! A few months ago, we had a terrible experience at the Raleigh location, so we were a bit hesitant. However, since we had a gift card, we decided to give Rocky Mount a try. We were not disappointed at all with the food or the service! From now on, we'll be returning to Red Lobster at Rocky Mount.