Chipotle Mexican Grill - Rochester

Terrible experience. I placed an online order for a veggie burrito dish, which is supposed to come with guacamole at no extra charge. Unfortunately, my bowl arr... read more Terrible experience. I placed an online order for a veggie burrito dish, which is supposed to come with guacamole at no extra charge. Unfortunately, my bowl arrived without guacamole, loaded with sour cream, and had barely any of the ingredients I requested. I won’t be coming back.

If I could give this place zero stars, I would. The food was cold! They really need to have a microwave available. Also, don’t forget to bring your own salt! Bo... read more If I could give this place zero stars, I would. The food was cold! They really need to have a microwave available. Also, don’t forget to bring your own salt! Both the staff and the corporate management should be embarrassed.

This used to be one of our favorite spots! Now, you can only place orders online, the wait times are significantly underestimated, and our order was incorrect.... read more This used to be one of our favorite spots! Now, you can only place orders online, the wait times are significantly underestimated, and our order was incorrect. We ordered and paid for...

Terrible experience. My last two visits to this location have been disappointing. If I could give zero stars, I would. During my previous visit, I ordered chips... read more Terrible experience. My last two visits to this location have been disappointing. If I could give zero stars, I would. During my previous visit, I ordered chips and queso along with my meal...

On March 11th, between 5 PM and 6 PM, the restaurant was extremely busy, with a line stretching all the way to the entrance. I don't mind waiting since the food... read more On March 11th, between 5 PM and 6 PM, the restaurant was extremely busy, with a line stretching all the way to the entrance. I don't mind waiting since the food is so delicious! However, there was one thing that really annoyed me: the cashier was not helping her coworker. There was one guy doing all the work to prepare the food, while she just stood by with her arms crossed, watching him. At my job, we work as a team and support one another, which makes the workday much more enjoyable! Aside from that, I absolutely love Chipotle!