Wood Fired - Rochdale

Ordered a delivery , arrived 45 mins late Pizza was soggy and cold

Not happy had a few pizzasprevious owners I assume, spent loads in past orders, buy one get one free didn't happen, said I've ordered wrong over 40 .00 nope , never again

Literally amazing amazing staff amazing food amazing delivery drivers

We’ve had quite a few orders from here over the years which were always outstanding. I knew there were new owners and had seen posts assuring customers that nothing would change, but the experience we had recently was that much of a shambles I definitely will never be ordering from here again. Ordered on the app around 6pm, order was confirmed and it stated 7-7.15pm for delivery. 7pm passed, then 7.15pm passed. So did 7.30pm and 7.45pm and there was still no order having placed the order coming up to 2 hours prior. I rang to ask how much longer we could expect to wait to be told “it was sent ages ago”…to which she quickly backtracked and said “not ages, maybe 10 minutes”. I gave it another 5 minutes and still no order (we live 5 mins from here). I rang back and it didn’t bode well that the lady on the phone had to actually clarify which one was our missing delivery. She then said she didn’t know where our order was, because it wasn’t there so it must have gone out for delivery. I said so that means it had been out for delivery for nearly 20 mins at this point, and she then wasn’t even sure if it had actually even gone out for delivery. I called back for a third time and told them I was cancelling my order, to be told I couldn’t, because it was out for delivery. I said I wouldn’t be accepting the order having been told over 25 minutes ago now that it was being delivered. If we are 5 minutes away, where had it been for 20 minutes? A man took over the phone call who just kept telling me he’d remake it and resend it…I declined as we’d now been waiting over 2 hours already. The order then actually turned up at the door about 5 minutes after I’d told them I’d cancelled it. I refused to accept the delivery so the JustEat driver packed it all back up and went on his merry way after agreeing he’d have done the same. Don’t know if they had taken on too many orders or are just plain incompetent, but if you give a time for a delivery slot and aren’t able to meet that time at least have the courtesy to call. Don’t just add another hour on to the delivery time then lie saying the order has already been sent!

The 12 inch pepperoni pizza cost £11.00, which I found to be a fair price. While the pizza was a bit floppy, it tasted good and had generous toppings of pepperoni. However, the garlic prawns were overpriced at £5, with only 7 small prawns in a small tray. I would consider this a rip-off. Overall, I would rate the pizza 3 out of 5 for the price.