Bella Vista Pizzeria - Rochdale

Long time since we were here but only staff and decor has changed- although the staff are just as friendly, welcoming and efficient. The decor is great and the food just perfect. Ribs to share and so drop off the bone tender; glad they gave use spoon for the glaze. The tortellini and the Calabrese were both good in taste, presentation and quantity. must come back again- sooner next time

Booked a table for 1930 and arrived at 1925. Totally ignored until 1940 then asked to sit in a very small crammed bar area, Had to ask for a drink at 19:50 as we was sat there waiting for someone to come over. Eventually got a menu then got seated at our table an hour late! Total chaos no apology offer of a free drink etc. We have been several times before even went supported during COVID but we will not be back in a rush to go back. Gutted as the service was awful but enjoyed our food. Even had the cheek to charge us 10% service charge. We should have had a discount not a service charge. Clearly took too many bookings as lots of other customers had the same experience .

We had a very nice family lunch for 10people on Xmas Day. Although the restaurant was very busy the staff were attentive and the food was excellent. There were no problems with service and the mince pies and tangerines were a festive touch.

Mum loves this restaurant been several times food and service always excellent. Booked bright window seat( as we've had before) re mum's poor eyesight . On arrival we were shown into a dark corner When we explained this wouldn't do for her eyesight and emphasised I booked especially, a bright window seat,explaining at the time my mum's age and eyesight issue. At which the manager then came over I believe his name is Bartista his dismissmive attitude was that's all there was take it or leave it ! At that point we left my mum baffled as what was going on . As we were pushing mum out in her wheelchair a waitress that's served us many times apologised saying she'd given the table away to another family in error as they'd come in with someone in a wheelchair and thought it was us . I said mistakes can happen but it was the managers attitude in front of a full restaurant that was the issue and we walked out. The waitress followed us out and kept apologising saying the mistske was hers,asking us to come back offering us a free drink till the particular table became available,by then we'd already stowed the wheelchair and got my mum back in the car. I explained that my problem wasn't with her error (can happen) it was with her manager's dismissive attitude towards us in front of other patrons . Her final words were hope to see you back ? We won't be back !

We had 2 great meals here over the Christmas period, one downstairs with friends in the Al a Carte restaurant and one in the Pizzeria on New Years Eve with our grandaughter. Although both visits were at busy times, the food and service in both were brilliant. Thank you Bella Vista