Whataburger - Robstown
Whataburger
Description
This Whataburger serves well-crafted burgers, breakfast items, coffee and desserts in a clean, conveniently highway-adjacent location. Friendly team members occasionally salvage mistakes, but inconsistent execution — slow drive-thru, frequent order errors, missing items and at least one unprofessional manager interaction — undermines the experience. With better staff coordination and attention to orders, the restaurant could match the food’s promise; for now it’s a mix of tasty highs and service lows.
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My favorite place to get a hamburger. A very clean environment to dine in and also have drive thru and take out.
Having worked in fast food for four years, including two years at Whataburger, I know the standard procedure is to greet customers as soon as they arrive. A simple, “Hi, welcome to Whataburger! I’m sorry for the wait; I’ll be with you in a moment,” would have sufficed and prevented my frustration. Instead, I was told the same line by two different employees, two minutes apart. Eventually, a woman took my order, but after waiting five minutes just to place it, I was asked to pull up after I finished. When I checked my receipt, I noticed I hadn’t been charged for my hash brown. When the employee brought my food out, I mentioned this, hoping to order the hash brown then. Instead of assisting me, she implied it was my fault for pulling up too quickly, even though I placed my order one item at a time. She went inside to retrieve the hash brown. While waiting, I double-checked my bag, knowing that this particular Whataburger has a history of missing items. Sure enough, one of my drinks was missing. I informed her about it, and she took my receipt and went back inside. Before she even reached my window, she told me to have a nice day while handing me my food. I also didn’t receive the pickles I had requested with my order. I could understand if it had been busy, but there were only three cars in line, and not many people inside. The employee mentioned they had a phone complaint, but I don’t believe that should halt service. I was required to manage phone calls while handling customers when I worked at another location. This kind of service was not tolerated at Whataburger, so I don’t understand how these issues can happen. Unfortunately, this hasn’t been my first experience like this, and I am very disappointed.
Went through the drive-thru the third day they were open about 6:00 p.m. there were only a couple of cars in there and it took forever for us to get our coffee. Also went back a month later would my father they got the order wrong and it took forever to get the order. The funny thing was there was like six people employees at a table that were on break. And they seem to be fully staffed up front as well
Good ? service and
They left out my bacon from my breakfast burger made by Manager Camacho.. Camacho was also being rude to a Whataburger employee in front of customers.. Unprofessional.
