Moe's Southwest Grill - Pittsburgh

This location has very good food and service. I visited the Moe'sin Bethel park about a month ago. It was terrible! My son talked me into going back to Robinson it was worth it

Food was great but the workers are stingy with the extra meat

My work ordered Moes for a group lunch on our in-office day on 7/25/2024. Three of us ended up getting sick; one (myself) was hospitalized for 11 days with E.coli. we have called the restaurant three times to let them know and they said management would send an email and still to this date, 16 days later we have not heard back from anyone. This is a disgrace.

Used to work at Moe’s, now I’m an assistant store manager at a fortune 50 company. Never have I seen such a poor display of customer service at Moe’s, like what I experienced today. I ordered a steak bowl and nachos for my wife. After ordering the steak bowl I looked down at the steak to see it was all half pink. I’ve never seen that before at Moe’s and that itself was enough for a bad experience, but the employees made it worse. Seeing it was pink, I asked to do adobo chicken instead, the worker had not put the steak on yet, so it was no big deal. Once I got everything done at the hot station he moved my stuff over to the cold station for the next guy in the line to continue my order. The issue is, that guy was too busy sweeping the floor, and was not paying any attention to the customers in the store. The manager was right there and rather than helping me he continued to pull out all the veggies to do the late night cleaning and wrap them all up then put them back. I sat there waiting for maybe 3-4 minutes, no one paid any mind to me, just kept on cleaning. It wasn’t until another customer came in and got their food through the hot station that someone said something to the kid sweeping for him to come over and help, just not help me. He walks over and completely ignores me, despite me being at the front of the line, and asked the customers behind me what they wanted on their bowls. They had to tell him that they were already taken care of, because the employee at the hot station literally came over and added their cold stuff on for them, before me, again despite me having been waiting there. So then the kid asks me what I wanted on my bowl and nachos, I told him cheese, pico and sour cream on both. And he was so worried about making a mess that h

I really enjoyed going to this location in the past. After a bad experience yesterday with them being unable to use Moe's Rewards AGAIN (it has been broken for awhile), I am ceasing my business with this store. So disappointing, but it seems the Bridgeville store will be the go-to from here on out and I recommend others to do the same.