Hardee's - Roanoke

I ordered the chicken wrap while my husband opted for the Frisco Burger. The service was good, but I noticed some coffee creamer cups and trash near the drink f... read more I ordered the chicken wrap while my husband opted for the Frisco Burger. The service was good, but I noticed some coffee creamer cups and trash near the drink fountain, which detracted from the overall experience.

The hashbrowns were brown but not fully cooked. I requested to speak with the manager, and Monique, who identified herself as the manager, brought me a second s... read more The hashbrowns were brown but not fully cooked. I requested to speak with the manager, and Monique, who identified herself as the manager, brought me a second serving of the same undercooked tater tots, insisting that this was how they were meant to be! She attributed it to new grease and refused to provide fresh tater tots or rectify the situation. I truly dislike poor customer service!

The management is rude, and it seems that no one is really doing their job except for one employee with gauges, who is pretty cute. However, it's frustrating to... read more The management is rude, and it seems that no one is really doing their job except for one employee with gauges, who is pretty cute. However, it's frustrating to see everyone else outside smoking while he’s the one managing everything. I found out that they won’t promote him, and the management themselves have pretty bad attitudes. I’ve been coming here on and off for years, and this seems to be a consistent pattern.

My gravy combo everything was cold read more My gravy combo everything was cold

My first time at this location and unless I 'm starving and it is the only place open it will be my last. Waited at least 7 minutes inside before my order was t... read more My first time at this location and unless I 'm starving and it is the only place open it will be my last. Waited at least 7 minutes inside before my order was taken. Had one trained person and one person from what I heard was her first breakfast shift. The trained person took my order. She rang up 73.20 for a 2 for $5 gravy biscuit and sausage and egg biscuit with a sweet tea. I know she accidentally hit a zero, but that 's how the order started. She immediately handed me my cup which was great. She then proceeded to take the next person 's order. I filled my cup with tea and walked back to the counter. As I stood patiently waiting for my food, I observed both of the front line workers filling drive through orders but not mine and by now four other customers standing behind me. After twelve minutes patiently waiting for my order, I finally had enough and asked the new employee where my order was. She had to ask me what I ordered because she had pulled my order ticket plus three others from the staging clip and discarded them in the trash. She did that after asking the trained employee, who was still working the drive through, and was told to throw them away. The trained employee NEVER asked me or anyone else why we were still standing at the counter after 15 minutes from placing our orders. After I received my food, which was packaged in wrong containers (I say that because it was not packaged the way every other Hardee 's location i have patronized does it) I went and sat at a table. Well my order was wrong and by that time I was so upset I threw it in the trash and left. There was still people standing at the counter waiting for their food. Terrible service, terrible food (what I tasted before I threw it away) and your store was filthy. It was a beautiful morning until I walked in your store.