Reviews
What User doesn't like about Steak 'n Shake:
My husband and son visited this restaurant yesterday. Unfortunately, my ten-year-old son got food poisoning from the food he ate and has been very sick since then. When we called to speak to the manager today, all she could say was what they wanted us to do about it. We didn't ask for a refund or anything, we just wanted to inform them that there was a problem with their food. We advise against eating at this restaur... View all feedback. What User likes about Steak 'n Shake:
We really enjoyed using the new self-ordering kiosk at the restaurant. Our food arrived quickly, and the service was still excellent with refills and table cleaning. Don't forget to tip their server! View all feedback.
Reviews from various websites
We really enjoyed using the new self-ordering kiosk at the restaurant. Our food arrived quickly, and the service was still excellent with refills and table clea...
read moreThe food was served hot and the fries were freshly made. The waitress in the dining room was friendly and courteous. However, the men's restroom was not cleaned...
read moreMy husband and son visited this restaurant yesterday. Unfortunately, my ten-year-old son got food poisoning from the food he ate and has been very sick since th...
read moreI always came to this place with my family, and the last three times I'm gone, have messed up my order. when we were here (the last time that I will go for a lo...
read moreFirst time ever going to a restaurant and my food being in a plastic cup?? Also ordered a milkshake and it’s not filled up. 1/4 of the cup is whip cream
At a recently remodeled fast-casual restaurant, diners have experienced a mix of quality and service. While some rave about the delicious guacamole burger and perfectly grilled butter double steakburger, others express frustration with order inaccuracies and a lack of attentive service. The shift to a kiosk ordering system has left some patrons longing for traditional waiter service, despite food quality largely remaining high. Enthusiastic staff members, like Maria, have been praised for their helpfulness, but reports of unclean restrooms dampen the overall experience. Despite inconsistencies, many diners still find value and taste worth returning for.
We were assisted by a woman named Maria, who was absolutely fantastic. She was kind, helpful, and made our experience extremely smooth by ensuring we had everyt...
read moreGo ask for Maria Walden, she is the best, so sweet.
Avoid this burger restaurant at all costs. I have tried multiple times and they always mess up my order. It's definitely not a custom-made meal. It's unacceptab...
read moreThe service was splendid! Tasty food served up fast, clean staff, order accuracy 100
Food was good but the only way to order for sine in is through a kiosk. For those who struggle with ordering that way it can be a challenge.
The Guacamole burger patty was a little small, but I overall enjoyed the service, taste of the food, and price. I especially loved the baked beans. I always wis...
read moreUpdated in 2022, this restaurant has improved its service with self-service ordering for indoor dining or takeout. The process is simple and efficient. The food...
read moreI'm not sure who is working the night shift here, but they all deserve a raise. This Steak and Shake is the fastest I've ever experienced. My food was handed to...
read moreThe food was hot and the fries were fresh. The young lady working the dining room was friendly and polite. HOWEVER, the men's restroom needs a better cleaning t...
read moreThis Steak n Shahe is sooo good and fresh!! My fries were piping hot and crispy and my burger made to order. I’ll be back