Reviews

Overall Total Score
3.6 out of 5
Very good | 9401 reviews

What User doesn't like about Steak 'n Shake:
My husband and son visited this restaurant yesterday. Unfortunately, my ten-year-old son got food poisoning from the food he ate and has been very sick since then. When we called to speak to the manager today, all she could say was what they wanted us to do about it. We didn't ask for a refund or anything, we just wanted to inform them that there was a problem with their food. We advise against eating at this restaur... View all feedback. What User likes about Steak 'n Shake:
We really enjoyed using the new self-ordering kiosk at the restaurant. Our food arrived quickly, and the service was still excellent with refills and table cleaning. Don't forget to tip their server! View all feedback.

Reviews from various websites

Menu
2.4 ★ from 18 reviews

We really enjoyed using the new self-ordering kiosk at the restaurant. Our food arrived quickly, and the service was still excellent with refills and table clea...

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The food was served hot and the fries were freshly made. The waitress in the dining room was friendly and courteous. However, the men's restroom was not cleaned...

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My husband and son visited this restaurant yesterday. Unfortunately, my ten-year-old son got food poisoning from the food he ate and has been very sick since th...

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I always came to this place with my family, and the last three times I'm gone, have messed up my order. when we were here (the last time that I will go for a lo...

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First time ever going to a restaurant and my food being in a plastic cup?? Also ordered a milkshake and it’s not filled up. 1/4 of the cup is whip cream

At a recently remodeled fast-casual restaurant, diners have experienced a mix of quality and service. While some rave about the delicious guacamole burger and perfectly grilled butter double steakburger, others express frustration with order inaccuracies and a lack of attentive service. The shift to a kiosk ordering system has left some patrons longing for traditional waiter service, despite food quality largely remaining high. Enthusiastic staff members, like Maria, have been praised for their helpfulness, but reports of unclean restrooms dampen the overall experience. Despite inconsistencies, many diners still find value and taste worth returning for.

Restaurantji
3.6 ★ from 80 reviews
April
17.04.2024 - 14:55

We were assisted by a woman named Maria, who was absolutely fantastic. She was kind, helpful, and made our experience extremely smooth by ensuring we had everyt...

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Nathan
17.04.2024 - 14:55

Go ask for Maria Walden, she is the best, so sweet.

Alavelli
17.04.2024 - 14:55

Avoid this burger restaurant at all costs. I have tried multiple times and they always mess up my order. It's definitely not a custom-made meal. It's unacceptab...

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Jekiea
17.04.2024 - 14:55

The service was splendid! Tasty food served up fast, clean staff, order accuracy 100

d
17.04.2024 - 14:55

Food was good but the only way to order for sine in is through a kiosk. For those who struggle with ordering that way it can be a challenge.

Int Restaurants
3.9 ★ from 4017 reviews
Derick
22.09.2023 - 13:48

The Guacamole burger patty was a little small, but I overall enjoyed the service, taste of the food, and price. I especially loved the baked beans. I always wis...

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BETH
22.09.2023 - 13:48

Updated in 2022, this restaurant has improved its service with self-service ordering for indoor dining or takeout. The process is simple and efficient. The food...

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Adrian
22.09.2023 - 13:48

I'm not sure who is working the night shift here, but they all deserve a raise. This Steak and Shake is the fastest I've ever experienced. My food was handed to...

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Ricky
22.09.2023 - 13:48

The food was hot and the fries were fresh. The young lady working the dining room was friendly and polite. HOWEVER, the men's restroom needs a better cleaning t...

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Lesh
22.09.2023 - 13:48

This Steak n Shahe is sooo good and fresh!! My fries were piping hot and crispy and my burger made to order. I’ll be back

Doordash
4.3 ★ from 4900 reviews
Sirved
3.1 ★ from 386 reviews

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