Reviews - Pdq Riverview
Reviews summary
PDQ offers consistently tasty chicken with standout items like crispy waffle fries, juicy tenders, and flavorful dipping sauces. Many appreciate the quick service, clean and spacious dining areas, and the open kitchen concept. However, customer experiences vary widely—while some praise friendly, attentive staff and efficient drive-thru lines, others note lapses in service attitude and cleanliness, especially in restrooms. Management might consider better staff training to enhance hospitality and maintain standards. Overall, PDQ remains a solid choice for fast-casual chicken lovers seeking quality food and speedy service, though improvements in customer interaction could elevate the experience.
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Reviews from various users
Last update : 27.09.2024
We ordered 25 chicken tenders, 3 family-sized fries, and some toast. The tenders were incredibly juicy and tasty, while the fries were served hot and were just right. Our family is completely satisfied and happy with full bellies! Thank you, PDQ!
I was helped by one of the servers by the name of James at the PDQ store in Riverview on a Sunday night and I’m not sure if James was a manager, but if not, he definitely handled himself as one. He was great at problem-solving. I was trying to use the new kiosk machine and made a couple mistakes and usually at any restaurant they get frustrated when you mess up your order on the kiosk but James was genuinely happy and supportive. He smiled fix my problem with a positive attitude. Thank you James
The awesome cashier GABBY was super helpful and polite... I don't go to PDQ often, but she got great customer service and people skills!
The food was fresh and tasty, as always. Customer service was on point and the restaurant was clean. It’s always a chill environment.
Placing a mobile order is always the way to go, they have it ready as soon as you walk in! Love the food as always!
Last update : 21.09.2023
The staff here is sooo friendly, they never forget a face and they really go above and beyond.
We love our local pdq however it seems like the lids you provide with drinks lately dont fit or come off easily when picking up the drinks.
Incredible service!! We our PDQ!!!! Thank you for teacher appreciation yesterday! My 3 teenagers and myself ate like kings! Feeling loved.
I absolutely love this place their salads are exquisite. I have recommended my colleagues and got great responses.
Great service, friendly employees! I appreciate how they were attentive to the dining room. Cleaning up often. Nice touch with the giant handwashing sink! Loved that soap and great way to show kids how to wash up before eating. Chicken tenders here tasted great, get the garlic dipping sauce!
Last update : 07.03.2023
Great service, friendly staff! I appreciate how they were attentive in the dining room. Clean often. Nice touch with the huge hand wash basin! Loved this soap and great way to show children how to wash before eating. Chicken tenders here tasted super, get the garlic diving sauce!
I really wanted to give this restaurant a fair chance, but after several visits, I've been left disappointed. The food is just average, the overall cleanliness of the establishment needs improvement, and the bathroom was not well-maintained. Given the circumstances after COVID, I think it's reasonable to expect a clean restroom. If you're craving tasty chicken and waffle fries, I’d recommend heading to Chick-fil-A instead. This place just doesn't measure up.
The service was quick, and the indoor seating was spacious, open, and clean. The waffle fries were perfectly cooked and crispy—possibly the best fast food waffle fries I've ever had. The spicy chicken sandwich was tasty, but the bun was overly steamed and became a bit soggy by the time I got around to eating it.
Awesome PDQ location! Service was great and quick and super friendly. Food was done perfectly. And the inside is super clean. Excited to come back sometime!
I was traveling and came across this restaurant, and I was really impressed! It reminds me of a mix of some of my favorite places, which is fantastic. The drive-thru line moved quickly, the customer service was excellent, and the food was outstanding. I have no complaints at all!
Last update : 14.02.2025
We stopped in around 8:55pm. They close at 9pm. We ordered the spicy chicken sandwich and the chicken tender meal. They gave us a spicy chicken salad with very hard spicy crumbs. They cooked the tenders fresh for the meal but not the spicy salad.
Food is good as always. Customer service was lacking. Staff at drive thru need some pointers on Stellar Customer Service. No smiles and gave the impression it was an inconvenience to handle simple questions. Management might want to rework there staffpositions based on ability to handle human to human interactions.
If you’re a fan of chicken but prefer to avoid the shady practices of certain other restaurants that are notoriously closed on Sundays, PDQ is the perfect choice. The quality of their chicken is superior, the service is quick, and everything is prepared right in front of you. But then again, if you’re looking for fast food chicken, I’m sure you’re already aware that PDQ is the best option!
The food was fresh and crispy, and the restaurant was impeccably clean. However, what really stood out to me was the staff. Everyone was friendly, which created a more enjoyable atmosphere than typically found in fast food restaurants. Kudos to the entire crew!
I just wanted to give a shout-out to PDQ in Riverview for their incredible service last night. We spoke with the manager, who explained that they weren't actually scheduled to open that day. However, he realized that many people were without power, so he called in his entire staff to serve hot meals to those in need. Despite the long lines, every single staff member was cheerful and eager to help. Even by 8 PM, when they started to run low on food, they continued to serve customers with those long lines still stretching out. It was truly impressive!
