Taco Bell - Riverside
Taco Bell
Description
At this Taco Bell location, customer experiences vary significantly, with several patrons expressing frustration over service shortcomings. Complaints revolve around long wait times, forgotten orders, and unprofessional staff behavior, particularly during busy evenings. While a handful of customers laud the freshness and quality of the food, praising the attentive service, especially at the drive-thru, others have had repeated issues that overshadow their visits. Overall, the inconsistency in service and attention to customer needs indicates that improvement is necessary to ensure a more reliable dining experience at this Taco Bell establishment.
Feedback
This Taco Bell is probably the best one I've ever been to. The food is always great and quickly made (I typically order through the app and then pick up at the drive-thru). The woman at the window is exceptional, she noticed that I was really hungry (practically drooling) and asked if I wanted a drink right away. Super charming! You can't beat good food and good service!
I typically do not leave negative reviews, but the staff at this Taco Bell location are incredibly unprofessional. This is not the first time I have had a problem here, but today was the worst experience yet. I placed a mobile order and was asked to wait in my car while they prepared it, which I was fine with. However, after waiting for 20 minutes, I had to get out of my car to find out they had forgotten about my order. This is completely unacceptable. The drive-thru line was not long and they did not seem busy, yet they were casually chatting and carrying drinks around. They frequently forget items in my order, but today was the last straw. It is no surprise that they work in fast food - their incompetence is glaring.
Placed a mobile order. Was asked to pull around to wait for my food which was understandable. It took over 20 minutes for them to bring my food out, and they messed my order up again. I have never had such poor service for a single Taco Bell loaction.
This restaurant location is in need of a lot of training. I am not sure how they even passed their CORE evaluation. The only reason I come here is when the manager is on duty and she makes my food. The other two managers, T and another man whose name I forget, are also great. However, the young employees they hire are causing this store to decline, and they may end up serving someone spoiled food if they continue this way. When I went in to order a Mexican pizza, they attempted to steam the sour cream on it, which is not proper food preparation. It seems like common sense is lacking. You cannot heat up sour cream or lettuce. The service was so disappointing that I ended up receiving a refund and leaving without causing a scene. I will only consider returning when my favorite managers are working. If the staff are not willing to learn proper fast food industry techniques, they should find another job. Chick Fil A would never serve food in this manner. This Taco Bell is a disappointment.
Hello, I've been to taco belle many times. But in the evenings they are constantly causing problems. I recommend it if you have a lot of time and are patient. Open a series and start waiting. In the meantime, you can also see bad behavior from the employees. They may shout at you, they may not listen to you.My advice to you is don't waste this beautiful evening on a bad restaurant and its employees. I'd rather starve than go to taco bell. Don't let anyone make you feel bad.
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