Subway - Riverside

I ordered online so I didn't see how they prepared it. I got there when they were wrapping it. I don't remember before. So I say it was new employee working tha... read more I ordered online so I didn't see how they prepared it. I got there when they were wrapping it. I don't remember before. So I say it was new employee working that prepared my order. I drove home and noticed she forgot to add avocado. I did drive back to get it resolved. They did offer to make a new one but it wasn't nessesary and she offered chips for the inconvenience. That's good customer service

Outstanding customer service and a spotless environment. Liliana (I hope I spelled that correctly; her name tag says Lily) was an exceptional employee, clearly... read more Outstanding customer service and a spotless environment. Liliana (I hope I spelled that correctly; her name tag says Lily) was an exceptional employee, clearly well-trained, as was her colleague. This was my third Subway of the day after disappointing experiences at other locations, and I couldn’t be happier with how things went here. They should definitely send whoever trained them—or even these employees themselves—to other branches to train staff! A small bonus or raise would be well-deserved too.

This is the best Subway I’ve been to so far—super clean, with very friendly staff. David, who made my sandwich, was extremely helpful and crafted it perfectly,... read more This is the best Subway I’ve been to so far—super clean, with very friendly staff. David, who made my sandwich, was extremely helpful and crafted it perfectly, not sloppy like at other locations.

This Subway location lacks professionalism, and there rarely seems to be a manager present. The staff is rude and unfamiliar with basic customer service. I have... read more This Subway location lacks professionalism, and there rarely seems to be a manager present. The staff is rude and unfamiliar with basic customer service. I have Salomé to thank for this disappointing experience. We ordered a sandwich and requested it to be lightly toasted, but Salomé completely burnt it instead. When we asked for a refund or a replacement due to the poor quality, she refused to assist us. Even worse, she used profanity, which is completely unacceptable for someone representing a business. If Subway thinks hiring employees like Salomé benefits their store, they need to rethink that. Salomé showed poor manners and no remorse for her behavior or the bad food we received. If you want well-made sandwiches and courteous staff, I would suggest avoiding this Subway location.

I've generally liked dining at Subway, but my recent visit to this location left me quite frustrated. I ordered my meal online, and when I got there, they hadn'... read more I've generally liked dining at Subway, but my recent visit to this location left me quite frustrated. I ordered my meal online, and when I got there, they hadn't even begun to prepare it. To add to the disappointment, they were out of the bread I wanted. Since I had already paid in advance, I had no way to cancel my order or get a refund. Furthermore, they overlooked the extra meat I had requested and forgot to include cheese. I didn't realize these problems until I got home. Unfortunately, I can no longer recommend this Subway.