Jersey Mike's Subs - River Hill

Rude!! Horrible customer service!!!!! I went into this location at 8:50pm. Not sure if it's because they close at 9pm or Anna (the person who waited on me, who was VERY aggressive and RUDE! just didn't want to do my sandwich because they were close to closing and already in the process of cleaning up. I order a #55 (big chicken kahuna and wanted additional cold toppings on the sandwich (lettuce, tomatoes, extremely light oil vinegar, etc . I like to see what they are adding and ensure it's the amount I want (it is my sandwich that I am paying for after all . I have ordered the same thing at multiple locations across the country (I live in Los Angeles and travel frequently with the exact same request that they add the cold items when the sandwich is done. Anna flat out refused and got an attitude with me. She said she cannot bring chicken and steak to the front area where the cold items are added to sandwiches???? That makes absolutely no sense when all the cold sandwiches with ham, roast beef, chicken etc are made in the exact same area...not to mention the slicer used for meat touches all the meat and has cross contamination (btw I don't eat red meat or pork but I don't complain . Additionally, the grill they cook on is not cleaned after each sandwich and is use for both steak and chicken which invalidates everything she said. But despite all that it was the extremely rude and aggressive nature in which she spoke to me as a customer completely inappropriate and uncalled for especially when I never raised my voice or even got aggressive/agitated in response. She said they are individually owned and have different policies from other locations. Well I will take my business elsewhere and not be back to this location ever!! By the way she talked to me I am sure she could care less; but they just lost a customer. I will also be sharing this experience with my family friends as well. Disappointed at this experience when ending my night and just trying to simply get a sandwich for dinner. Instead I left out. I believe that's what she wanted anyway since they were already cleaning to leave for the night. Unfortunate.

DON’T YOU DO IT!!! If only I had read the ratings before ordering from this shop. The sandwich arrived soaking wet in juices and they refused to offer any kind of compensation. Don’t do it!

The subs are good if they can make them correctly which in only 30% of the time.Dietary restrictions: They dont follow directions for Dietary restrictions so triple check your order.

Through general manager is very rude. She dismissed a customer in front of me. Too aggressive. The service was so horrible.

I don't understand how this location has 4 stars. I had the worst experience. Placed my order on line and arrived at my pick up time and order wasn't ready. Waited an additional 30 minutes and order still wasn't ready. Had to leave to get back to work. Get off work to go get my refund the manager OMG rude disrespectful nasty had the nerve to tell me my order was ready on time. Was on the counter 5 hours later and had the nerve to try and give it to me. She's Latina/ Mexican with a very LOUD husky voice. Be ware. Had to make a complaint to corporate and might take it a step further. She was the most disrespectful manager I've ever encountered. Do yourself a favor and go to another location.