Broulim's - Rigby

We love the people working in Broulim's Pharmacy in Rigby. Great service with HUGE smile!! read more We love the people working in Broulim's Pharmacy in Rigby. Great service with HUGE smile!!

I have been a long time happy customer since the Rigby Broulims store opened. This review is not for the store but for a woman employee who worked at customer s... read more I have been a long time happy customer since the Rigby Broulims store opened. This review is not for the store but for a woman employee who worked at customer service whom I have never seen or met and I shop at the Rigby Broulims at least 2 or 3 times a week. I bought a beef roast for our Christmas dinner at the Ammon store. The butcher there suggested which roast would be best for crock pot and tenderness. I cooked the roast for 6 hours mostly on low. The roast was so tough you couldn’t even put a fork through it. And it had a bad taste. I took the cooked roast back to the Rigby Store after Christmas. I told the employee who was working customer service that I could not find my receipt but I had the bag with the price on it. $22. She took a slight look in the bag and said very rudely we don’t take perishables back. I tried to explained to her that this was a tough roast and I paid alot for. Her only words to me were stated again that we don’t take perishables back. She never apologized for the inconvenience. This is the first time I have come across such a rude employee. She made me so angry I told her I wouldn’t shop here anymore. She said something back to me about not caring if I shopped there again. I couldn’t believe it!! I have taken meat back before to the Rigby store and the employees at customer service are always so nice. They even called for the butcher who cut me a more tender slice of meat.

What a fantastic little store! I was truly impressed. Even though it's a smaller country shop, the staff was exceptionally friendly. read more What a fantastic little store! I was truly impressed. Even though it's a smaller country shop, the staff was exceptionally friendly.

Broulims is my favorite grocery store chain in Idaho Falls I'm a retired produce buyer, so a good produce department is always appreciated. Add to that a really... read more Broulims is my favorite grocery store chain in Idaho Falls I'm a retired produce buyer, so a good produce department is always appreciated. Add to that a really outstanding deli, and a wide selection of local food items like tortillas, and friendly professional service. They also seem to have very good ad prices.

It's my favorite grocery store. It is a bit higher priced but worth the customer service provided. read more It's my favorite grocery store. It is a bit higher priced but worth the customer service provided.