Gail's Artisan Bakery

In short: Food was cold, walls were chipped and marked, staff rude, tables left uncleaned, stained tea cup, chipped tea pot spout, filthy toilet and windows. For an upmarket artisan coffee branch, spending over £18 on my order for one, this isn 't the experience I should accept ....

Gail's in general is great but the staff at this branch is just dreadful, a blonde lady in particular there is no need for them to be so consistently rude. Today takes the biscuit when an off duty member of staff (young male spiky blonde hair) pushed in front of three of us queueing to ask for free food for him and his girlfriend which the staff were happy to comply with before then forgetting to make my drinks a shame as the team used to be rather lovely

Have they stopped using butter in Gail’s croissants? Dry…definitely will refrain from getting croissants here

First visit to Barnes and Gail’s. Unless I am eating breakfast I tend to rate cafes based on one item. Their scones. And I am happy to report that this morning I had my best scone probably ever but certainly in years. And I eat a lot of scones in a wide variety of places. There was also a wide variety of other meals to choose from. I think most would be satisfied. Of course to get a five star the premises have to match and I thought the layout of the place was excellent. Wide opening doors provided plenty of fresh air on a boiling day in London. Service fully acceptable and reasonably friendly. Certainly if you want a fruit scone and more) I highly recommend here.

Don’t get me wrong, the food is decent… however the staff is not. I have gone in on multiple occasions and experienced the same thing, rude or unfriendly staff. The first time I went in the woman who served us was rather rude but I figured maybe she was having a bad day so I was very friendly toward her. I went in another day and the same woman was rude and unfriendly. Then I decided to go in one more time and this time it was a male who served us and he was rude and unfriendly as well! I highly recommend anyone to go to the small bakery just next door who serve basically the same things like quiche,pastries, and other meals as well. The other bakery has excellent food and their staff is beyond friendly and super sweet!