Hardee’s - Richmond

Worst customer service that I've ever had. Employees don't care about the customer standing there waiting all they care about is talking amongst each other and flirt around amongst themselves.

Closed down a whole 45 minutes early. If the door, and online say you close at a certain time, then that time should be honored ??‍. Things happen, so I get it. But if something out of the ordinary happened, put up a sign, or some way to let your customers know. She just watched me go through the drive thru, and walk up to the door before she said she wasn't serving anyone anymore.

They had a hard time understanding the buttered biscuits. It was a special order. I realize that.

Went to the drive thru and when I pulled up to the window, the woman had her hand out waiting for my debit card. Not an issue in itself, but only then after she had taken my money did she tell me pull around to the other side and park in the handicap spot and wait as I pulled through I heard the front end cashier telling customers they were out of biscuits and would have to wait.So now I 'm sitting here illegally parked and trapped because the drive thru line is backed up to the road and I have no idea how I 'm gonna get out of here.

Gal at the drivethru window early mornings makes my day! Such a sweet disposition!